Miss S complained that despite raising concerns about a housing officer of Clwyd Alyn Housing Association, the Association allowed the housing officer to contact Miss S thereafter.
The Ombudsman decided that the Association failed to escalate Miss S’ concerns under its statutory complaints procedure and failed to acknowledge the nature of the concern. She said this caused frustration to Miss S.
As an alternative to an investigation, the Ombudsman sought and gained the Associations agreement to provide Miss S with an apology for its failings and issue a formal response within 30 working days.