Mr T complained that Abertillety & Llanhilleth Community Council had failed to provide a response to the complaint he made in September 2022 about the lack of floral planters and hanging baskets.
The Ombudsman decided that the Community Council had failed to provide a complaint response. She said this caused frustration for Mr T. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Community Council’s agreement to apologise to Mr T, provide an explanation for the delay and issue a complaint response within 2 weeks.