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The Ombudsman decided that whilst the Council had initially responded to Mr X, it had failed to respond to his subsequent complaint. She said that this caused frustration and uncertainty to Mr X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mr X, provide an explanation for this failure, and issue a complaint response within 4 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202510887 | 30 Apr 2026 | Miss A complained that the Council had treated her inappropriately during adoption processes and that her concerns were not appropriately … | Resolved / Early Resolution |
| PSOW-202510625 | 20 Apr 2026 | Ms A complained that Swansea Council (“the Council”) had not taken appropriate action to address the flooding in her garden. … | Resolved / Early Resolution |
| PSOW-202508518 | 06 Mar 2026 | Ms A complained about Swansea Council’s Social Services department and its interactions with her about her children. Ms A was … | Resolved / Early Resolution |
| PSOW-202504265 | 26 Feb 2026 | Mr C complained about the care that Swansea Council (“the Council”) provided to his son, Mr A, who is an … | Other |
| PSOW-202509383 | 23 Feb 2026 | Mrs A complained that Swansea Council failed to respond to the complaint she submitted. The Ombudsman found that, while the … | Resolved / Early Resolution |