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Mr X complained that the Council failed to issue a Stage Two complaint response to his complaint about its process of issuing Council allotment plots.
The Ombudsman contacted the Council, and it agreed to provide a Stage Two complaint response which should address all concerns raised in the original complaint as well as concerns raised about the Council’s complaint handling.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202509795 | 23 Mar 2026 | Mr C complained that Denbighshire County Council failed to issue a response to his complaint, which he made in September … | Resolved / Early Resolution |
| PSOW-202501762 | 13 Aug 2025 | Mr X complained about the communal heating supply and that Denbighshire Council had undertaken recent works which resulted in additional … | Resolved / Early Resolution |
| PSOW-202310248 | 25 Jul 2025 | The Ombudsman received a complaint that a member (“the Member”) of Denbighshire County Council (“the Council”) had breached the Code … | Not Upheld |
| PSOW-202500710 | 04 Jun 2025 | Mr K complained that the Council had not responded to a complaint raised, in February 2025, concerning repeated missed refuse/waste … | Resolved / Early Resolution |
| PSOW-202407794 | 14 May 2025 | Mrs A complained that the Council had refused to provide school transport for her daughter, who had additional learning needs. … | Resolved / Early Resolution |