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Ms X complained that there was a delay in the Health Board responding to her complaint about the care and treatment received by her son in respect of his benign brain tumour.
The Ombudsman contacted the Health Board, and it agreed to provide a response to Ms X’s complaint by 27 October 2022. It also agreed to apologise to Ms X for the delay its response.
The Ombudsman considered this to be a sufficient resolution as an alternative to investigating the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202602274 | 22 Jul 2026 | Mr A complained that Cardiff and Vale University Health Board failed to respond to the complaint he submitted regarding the … | Resolved / Early Resolution |
| PSOW-202510959 | 08 Jul 2026 | Mr [name redacted] complained that the Health Board had not put matters right following a complaints meeting it held with … | Resolved / Early Resolution |
| PSOW-202600364 | 22 Jun 2026 | Miss C complained about the care that she and her baby received from Cardiff and Vale University Health Board, before, … | Resolved / Early Resolution |
| PSOW-202502000 | 08 Jun 2026 | Mrs B complained about the care and treatment she received from Cardiff and Vale University Health Board. Specifically, the investigation … | Not Upheld |
| PSOW-202600721 | 19 May 2026 | Mrs A complained that she was dissatisfied with Cardiff and Vale University Health Board’s (“the Health Board”) response to her … | Resolved / Early Resolution |