Source · PSOW (Public Services Ombudsman for Wales)

Powys County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202201344 Sector Local Government Category Education Decided 23 June 2022

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Full decision

Mrs X complained that despite putting a complaint forward to the Council, she had not yet received a response to her concerns.

The Ombudsman was concerned that Mrs X had not yet received a response from the Council and contacted the Council. As an alternative to an investigation, the Council agreed to provide Mrs X with a formal response by 18 July 2022. The Ombudsman accepted this as a resolution of Mrs X’s complaint.

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Reference Date Summary Outcome
PSOW-202307747 The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code … Not Upheld
PSOW-202307747 The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code … Not Upheld
PSOW-202602312 28 Jul 2026 Miss A complained about an inspection carried out by Powys County Council to assess the condition of her home using … Resolved / Early Resolution
PSOW-202509965 07 Jul 2026 Miss C complained that there had been avoidable delays in Powys County Council considering and meeting her daughter’s Additional Learning … Resolved / Early Resolution
PSOW-202600042 30 Jun 2026 Miss C complained that Powys County Council had wrongly calculated that she had been overpaid Housing Benefit and had not … Resolved / Early Resolution
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