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Mr X complained that the Council had refused to consider his complaint (about care provision for his mother) under stage 2 of the statutory Social Services complaints procedure.
The Ombudsman found that the assessment process and provision of care was a social services function which would fall under the statutory complaints process. The Council therefore agreed, should Mr X submit his outstanding points of complaint, to consider the complaint under stage 2 of that process.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202507124 | 16 Feb 2026 | Mr A complained about the Council’s decision to reject his request for post-16 additional learning needs (“ALN”) transport for his … | Resolved / Early Resolution |
| PSOW-202305573 | 10 Nov 2023 | Mr P complained that Torfaen County Borough Council refused to escalate his concerns to Stage 2 of its Corporate Complaints … | Resolved / Early Resolution |
| PSOW-202100613 | 15 Jul 2021 | Mr A said his mother was a resident at B Residential Care Home (“the Care Homes”). Mr A complained that … | Resolved / Early Resolution |
| PSOW-202001823 | 02 Jun 2021 | Ms A complained about a GP Practice (“the Practice”) in the Aneurin Bevan University Health Board (“the Health Board”) area … | Upheld |