Source · PSOW (Public Services Ombudsman for Wales)

Powys County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202108579 Sector Local Government Category Rudeness/inconsiderate behaviour/staff attitude Decided 14 April 2022

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Complaint record keeping failures Inflexible Local Authority Funding

Full decision

Mr X complained that the Council had failed to comply with the Social Services Complaints Procedure (Wales) Regulations 2014 by failing to respond to his complaint in a timely manner.

The Ombudsman contacted the Council which agreed to conclude its investigation and issue its Stage 2 response no later than 20 May 2022. It agreed to include an apology for the delay in concluding its investigation and for failing to keep Mr X updated. The Ombudsman considered this an appropriate resolution to the complaint as an alternative to an investigation.

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Other decisions involving Powys County Council

Reference	Date	Summary	Outcome
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202511015	23 Apr 2026	Ms D complained that Powys County Council failed to change the appointed investigator into her complaint despite raising concerns about …	Resolved / Early Resolution
PSOW-202509752	10 Mar 2026	Mr A complained that he had not received a Stage 2 complaint response from Powys County Council, within the defined …	Resolved / Early Resolution
PSOW-202501295	27 Jan 2026	Mr A complained that Powys County Council failed to respond to the complaint regarding the length of time to hold …	Resolved / Early Resolution

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