Source · PSOW (Public Services Ombudsman for Wales)

Powys County Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202108579 Sector Local Government Category Rudeness/inconsiderate behaviour/staff attitude Decided 14 April 2022

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Complaint record keeping failures Inflexible Local Authority Funding

Full decision

Mr X complained that the Council had failed to comply with the Social Services Complaints Procedure (Wales) Regulations 2014 by failing to respond to his complaint in a timely manner.

The Ombudsman contacted the Council which agreed to conclude its investigation and issue its Stage 2 response no later than 20 May 2022. It agreed to include an apology for the delay in concluding its investigation and for failing to keep Mr X updated. The Ombudsman considered this an appropriate resolution to the complaint as an alternative to an investigation.

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Other decisions involving Powys County Council

Reference	Date	Summary	Outcome
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202307747	—	The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …	Not Upheld
PSOW-202602312	28 Jul 2026	Miss A complained about an inspection carried out by Powys County Council to assess the condition of her home using …	Resolved / Early Resolution
PSOW-202509965	07 Jul 2026	Miss C complained that there had been avoidable delays in Powys County Council considering and meeting her daughter’s Additional Learning …	Resolved / Early Resolution
PSOW-202600042	30 Jun 2026	Miss C complained that Powys County Council had wrongly calculated that she had been overpaid Housing Benefit and had not …	Resolved / Early Resolution

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