Ms X Complained that her Assisted Collection service had not been adhered to by the Council, and that she has not had a collection to date.
The Ombudsman was concerned that s X had yet to receive a response to her concerns and contacted the Council. As an alternative to an investigation, the Council agreed to log Ms X complaint and issue her with a formal response by 25 March 2022. The Ombudsman accepted this as a resolution of Ms X’s complaint.