Source · PSOW (Public Services Ombudsman for Wales)

Cardiff and Vale University Health Board

PSOW (Public Services Ombudsman for Wales) Upheld Reference PSOW-202107276 Sector Health Category Clinical treatment in hospital Decided 11 January 2023

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Full decision

Mrs B complained that following the birth of her son, C, the Health Board missed opportunities to identify his urachal remnant (“UR” – a condition where the channel which forms between the baby’s bladder and the umbilical cord during pregnancy does not close as it should prior to birth).

The investigation found that the care provided to C after his birth was appropriate and that there were no failures by clinical staff to take actions that would have led to an earlier diagnosis of the UR. Accordingly, the Ombudsman did not uphold the complaint.

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Other decisions involving Cardiff and Vale University Health Board

Reference Date Summary Outcome
PSOW-202410002 30 Apr 2026 Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and … Partly Upheld
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PSOW-202510196 23 Apr 2026 Mr A complained that the Health Board inappropriately submitted three Multi Agency Referral Forms (“MARFs”) to the Council in relation … Resolved / Early Resolution
PSOW-202501454 16 Apr 2026 Mr C complained that Cardiff and Vale University Health Board had not provided him with the mental health care and … Resolved / Early Resolution
PSOW-202509648 15 Apr 2026 Mrs A complained that the Health Board had not responded to all her concerns in its complaint response, and that … Resolved / Early Resolution
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