Mr X said that the Housing Association did not consider his complaint in line with its complaints policy.
The Ombudsman found that there had been a delay on the part of the Housing Association in formally dealing with the complaint. The Ombudsman sought and gained the Housing Association’s agreement to make an offer of compensation of £250 to Mr X within 20 working days.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202502166 | 06 Jan 2026 | Mr A complained that a shed he had been provided with by Ateb Group Ltd, as redress for previous heating … | Resolved / Early Resolution |
| PSOW-202408109 | 26 Mar 2025 | Mrs A complained about a recurring drainage issue which caused her toilet to become blocked. She said that repair works … | Resolved / Early Resolution |
| PSOW-202107554 | 11 Mar 2022 | Mr X complained that the Association had failed to collect neighbourhoods waste, despite contacting them in October 2021. The Ombudsman … | Resolved / Early Resolution |