Mrs X complained that the Health Board had not provided a response to her complaint submitted to it in December 2020, despite five holding letters being issued.
The Ombudsman was concerned by the lack of response. The Health Board agreed to provide Mrs X with a full written response to address her concerns, apologise for the delay in its response and offer assurances that the issues raised have been addressed.
The Ombudsman considered this to be an appropriate resolution to the complaint.