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Mrs X complained that the Health Board had not provided a response to her complaint submitted to it in December 2020, despite five holding letters being issued.
The Ombudsman was concerned by the lack of response. The Health Board agreed to provide Mrs X with a full written response to address her concerns, apologise for the delay in its response and offer assurances that the issues raised have been addressed.
The Ombudsman considered this to be an appropriate resolution to the complaint.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202600070 | 25 Jun 2026 | Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms … | Resolved / Early Resolution |
| PSOW-202509410 | 18 Jun 2026 | Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A … | Resolved / Early Resolution |
| PSOW-202502459 | 17 Jun 2026 | Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received … | Partly Upheld |
| PSOW-202601356 | 12 Jun 2026 | Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 … | Resolved / Early Resolution |
| PSOW-202600487 | 08 Jun 2026 | Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it … | Resolved / Early Resolution |