Mr X complained that Caerphilly County Borough Council (“the Council”) had not responded sufficiently to his complaint regarding fly tipping in the local area.
In considering Mr X’s complaint, the Ombudsman was concerned that Mr X had not received a response to his complaint and that he had been inconvenienced by its actions. He decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to: • Provide Mr X with an apology for the delay in responding to his complaint.
• Provide Mr X with a complaint response.
The recommendations had already been actioned by the time the Ombudsman’s enquiries were concluded.