Mr X’s complaint concerned the care that was afforded to his late father by Cardiff and Vale University Health Board (“the Health Board”) in December 2020. Whilst the Health Board had responded to the initial complaint made by a family member in January 2021,he remained dissatisfied. He explained to the Ombudsman that the Health Board’s response had caused him to ask more questions which he outlined in a document titled ‘Cardiff and Vale University Health Board Concern’.
The Ombudsman took into account that the Health Board had provided a response in April 2021 to the initial complaint raised by Mr X’s family member. However, the Ombudsman concluded that it would be helpful for the Health Board to provide a written response in relation to the further questions raised by Mr X. Following a discussion with the Health Board, it agreed to undertake the following in settlement of the complaint.
The Health Board agreed to provide Mr X with a written response to the questions outlined in the document titled ‘Cardiff and Vale University Health Board Concern’ within 30 working days from the date that the Ombudsman issues his decision.