Source · PSOW (Public Services Ombudsman for Wales)

Swansea Council

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202004981 Sector Local Government Category Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) Decided 22 April 2021

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Vulnerable people fire risk

Full decision

Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Swansea Council Report Date 22/04/2021 Case Against Swansea Council Subject Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) Case Reference Number 202004981 Outcome Early resolution Dr S complained that he was experiencing damp issues following repairs to the neighbouring Council property and that the Council were slow in responding to the matter and his complaint. The repair works have since been completed.

ER – Council to apologise and explain the reasons for the delay and lack of communication

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