Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Outcome breakdown
| Outcome | Decisions | Share |
|---|---|---|
| Upheld | 495 | 16% |
| Partly upheld | 22 | 1% |
| Not upheld | 337 | 11% |
| Closed / other | 160 | 5% |
Most-complained-about organisations
| # | Organisation | Decisions |
|---|---|---|
| 1 | Betsi Cadwaladr University Health Board | 373 |
| 2 | Aneurin Bevan University Health Board | 308 |
| 3 | Cwm Taf Morgannwg University Health Board | 227 |
| 4 | Hywel Dda University Health Board | 217 |
| 5 | Swansea Bay University Health Board | 203 |
| 6 | Cardiff Council | 184 |
| 7 | Cardiff and Vale University Health Board | 179 |
| 8 | Vale of Glamorgan Council | 58 |
| 9 | Hafod Housing Association | 53 |
| 10 | Flintshire County Council | 52 |