Source · Ombudsman decisions

PSOW Individual Decisions

3,148 total decisions 861 investigated 495 upheld 61% upheld of investigated Years: Oct 2013–May 2026

3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.

Decisions (3,148) Stats Sectors (7) By organisation (20)

Organisation accountability

Top 20 by upheld rate (min 5 investigated). Benchmark 61%. Sparklines: 2013–2026.

Based on 861 investigated decisions (excludes 160 closed after initial enquiries).

#	Organisation	Investigated	Upheld	Not upheld	Upheld rate	vs avg
1	Swansea Council	7	6	1	86%	+25pp
2	Cardiff Council	13	9	2	85%	+24pp
3	Powys Teaching Health Board	6	5	1	83%	+22pp
4	Betsi Cadwaladr University Health Board	160	115	38	76%	+15pp
5	Swansea Bay University Health Board	70	49	19	73%	+12pp
6	Hywel Dda University Health Board	61	40	18	70%	+9pp
7	Cwm Taf Morgannwg University Health Board	104	71	33	68%	+7pp
8	Aneurin Bevan University Health Board	101	67	33	67%	+6pp
9	Bridgend County Borough Council	6	4	2	67%	+6pp
10	Cardiff and Vale University Health Board	64	37	23	64%	+3pp
11	A GP Practice in the area of Aneurin Bevan University Health Board	20	11	8	60%	-1pp
12	A GP Practice in the area of Betsi Cadwaladr University Health Board	21	12	9	57%	-4pp
13	A GP Practice in the area of Swansea Bay University Health Board	14	8	6	57%	-4pp
14	Velindre University NHS Trust	7	4	3	57%	-4pp
15	Welsh Ambulance Services NHS Trust	11	6	5	55%	-6pp
16	Wrexham County Borough Council	6	2	3	50%	-11pp
17	A GP Practice in the area of Cardiff & Vale University Health Board	11	4	6	45%	-16pp
18	Powys County Council	7	3	4	43%	-18pp
19	Welsh Ambulance Services University NHS Trust	8	3	5	38%	-23pp
20	Flintshire County Council	9	3	6	33%	-28pp
All-organisation benchmark					61%	—