PPO Fatal Incident

Raymond Connor

Natural causes Report published

HMP Whatton (Prison)

Recommendations (2)

2 Accepted
Recommendation 1 → The Head of Healthcare

The Head of Healthcare should carry out an investigation into why Mr Connor’s rising PSA level was not acted upon between August and November 2024.

healthcare Accepted
Response
A Complex Case Review took place following the death of Mr Connor to focus on good levels of care and areas requiring some improvement. It was identified that during the period (August 24 to November 24), there were significant changes to the GP provision and Locum support was utilised. The current GP and ANP team are now substantive and are in agreement that they will case manage patients with complex health problems; ensuring results (including PSA bloods) are forwarded to them to review. Amendments have also been made to the Multi-Professional Complex Case Conference to include a list of patients with a cancer diagnosis or a significant long-term condition in order for treatment plans and results to be reviewed and actioned. The Head of Healthcare has also made major changes to ledgers; where GPs now see face to face patients in the morning and afternoons are blocked for 2 x emergency patients, CSU rounds, Meeting attendance and administrative tasks (Bloods, urine screen, ECG, hospital letters, prescribing etc).
Recommendation 2 → The Head of Healthcare

The Head of Healthcare should ensure that there is an effective recall system for patients receiving regular injections such as Prostap.

medication Accepted
Response
Investigations into the delays in the patient receiving the Prostap injection identified a level of human error, where the injection was given but no recall or follow up appointment was made. This has since been addressed. The staff member concerned no longer works as part of the team. Clinical staff have also received training to ensure after all long acting treatments (including Prostap injections, patches); a recall appointment is made and a task is sent to Pharmacy to order the correct medications. Recalls are subject to monthly management checks and patients, receiving such medications, are listed and discussed at bi-monthly Multi-Professional Complex Case Conference’s to monitor compliance.
Full Report Text
OFFICIAL - FOR PUBLIC RELEASE
Independent investigation into the
death of Mr Raymond Connor,
a prisoner at HMP Whatton,
on 22 February 2025
A report by the Prisons and Probation Ombudsman
Third Floor, 10 South Colonnade Email: mail@ppo.gov.uk T l 020 7633 4100
Canary Wharf, London E14 4PU Web: www.ppo.gov.uk
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© Crown copyright, 2025
This report is licensed under the terms of the Open Government Licence v3.0. To view this licence,
visit nationalarchives.gov.uk/doc/open-government-licence/version/3
Where we have identified any third-party copyright information you will need to obtain permission
from the copyright holders concerned.
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1. The Prisons and Probation Ombudsman aims to make a significant contribution to
safer, fairer custody and community supervision. One of the most important ways in
which we work towards that aim is by carrying out independent investigations into
deaths, due to any cause, of prisoners, young people in detention, residents of
approved premises and detainees in immigration centres.
2. If my office is to best assist His Majesty’s Prison and Probation Service (HMPPS) in
ensuring the standard of care received by those within service remit is appropriate,
our recommendations should be focused, evidenced and viable. This is especially
the case if there is evidence of systemic failure.
3. In July 2022, Mr Raymond Connor was sentenced to eight years in prison for sexual
offences. He died of prostate cancer on 22 February 2025, at HMP Whatton. He
was 94 years old. We offer our condolences to Mr Connor’s family and friends.
4. The Ombudsman’s office wrote to Mr Connor’s next of kin to explain the
investigation and to ask if they had any matters they wanted us to consider. They
had no questions but asked for a copy of our report.
5. The PPO investigator investigated the non-clinical issues relating to Mr Connor’s
care. We did not find any non-clinical issues of concern.
6. NHS England commissioned an independent clinical reviewer to review Mr
Connor’s clinical care at Whatton.
7. The clinical reviewer concluded that the clinical care Mr Connor received at
Whatton was of a reasonable standard overall and broadly equivalent to that which
he could have expected to receive in the community. She found that the nursing
care he received was of a high standard.
8. However, she noted that there were times where Mr Connor’s clinical care was not
of an adequate standard, particularly in relation to his rising PSA levels. (PSA, or
prostate specific antigen, is a protein released by the prostate gland and levels tend
to rise as the cancer progresses.) Mr Connor’s PSA level was known to be rising in
August 2024 but was not acted on appropriately by the GP. His cancer was
progressing, but this was not identified until he was admitted to hospital in
November 2024. Also, Mr Connor did not receive some of his hormone injections
(Prostap) that he was supposed to get every three months to help control the
cancer. We recommend:
The Head of Healthcare should carry out an investigation into why Mr
Connor’s rising PSA level was not acted upon between August and November
2024.
The Head of Healthcare should ensure that there is an effective recall system
for patients receiving regular injections such as Prostap.
9. The clinical reviewer made two other recommendations which the Head of
Healthcare will wish to address.
10. We shared our initial report with HMPPS and the prison’s healthcare provider,
Practice Plus Group. Practice Plus Group pointed out a factual inaccuracy in the
Prisons and Probation Ombudsman 1
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clinical review. This has been corrected. Practice Plus Group provided an action
plan which is annexed to this report.
11. We sent a copy of our initial report to Mr Connor’s next of kin. They did not notify us
of any factual inaccuracies.
12. At the inquest, held on 11 April 2025, the Coroner concluded that Mr Connor died
from natural causes.
Adrian Usher September 2025
Prisons and Probation Ombudsman
2 Prisons and Probation Ombudsman
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Third Floor, 10 South Colonnade Email: mail@ppo.gov.uk T l 020 7633 4100
Canary Wharf, London E14 4PU Web: www.ppo.gov.uk
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Case Details

Date of Death 22 February 2025
Report Published 3 September 2025
Age 81+
Gender
Responsible Body HMP Whatton
Recommendations
2
Inquest Date 11 April 2025

Documents

Recommendation Themes

healthcare (1) medication (1)