PHSO investigation
Responsive and Accountable? The Ombudsman’s review of complaint handling by government departments and public organisations 2011-12
Published 11 December 2012
0 recommendations indexed
Systemic Investigation
This report looks at the way government departments and agencies manage complaints. It tells a series of short stories about individuals who, when things went wrong, struggled to get themselves heard.
Recommendations
No recommendations are indexed for this investigation. Read the original report to check what it contains.