PHSO investigation
Listening and learning: The Ombudsman’s review of complaint handling by the NHS in England 2010-11
Published 18 October 2011
0 recommendations indexed
Systemic Investigation
Listening to patients is the key to good complaint handling. Doing so will help deliver the high-quality, patient-centred care that the NHS is committed to. This report highlights some of the ways we will be working with the NHS to help achieve this.
Recommendations
No recommendations are indexed for this investigation. Read the original report to check what it contains.