Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004659 | Lancashire Teaching Hospitals NHS Foundation Trust Miss H complained about her father's stroke treatment, including delayed aspirin, inconsistent information, early induced coma exit, and conflicting complaint … |
NHS in England | Closed | 22 Jan 2026 |
| P-004563 | Lancashire Teaching Hospitals NHS Foundation Trust Mr N claims the Trust wrongly required further diagnostic injections for back pain, delaying his procedure and causing prolonged pain … |
NHS in England | Closed | 5 Jan 2026 |
| P-004341 | Lancashire Teaching Hospitals NHS Foundation Trust Mr K complained about delays in Mrs K being seen by a doctor and given appropriate pain relief in ED, … |
NHS in England | Partly upheld | 26 Nov 2025 |
| P-004314 | Lancashire Teaching Hospitals NHS Foundation Trust Complaint alleged significant delays in her husband's hospital admission, inadequate communication, delayed consultant review, and a postponed transfer for heart … |
NHS in England | Upheld | 21 Nov 2025 |
| P-004169 | Lancashire Teaching Hospitals NHS Foundation Trust Mr A complained the Trust failed to provide chemotherapy or surgery for his wife’s oesophageal cancer over seven years, which … |
NHS in England | Not upheld | 23 Oct 2025 |
| P-004147 | Lancashire Teaching Hospitals NHS Foundation Trust Miss U complained about delayed stroke treatment, inconsistent information, early induced coma exit, and conflicting accounts, believing these contributed to … |
NHS in England | Closed | 7 Oct 2025 |
| P-003631 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs K complained about inadequate hydration, poor mobility management, delayed sepsis treatment, and restricted family access for her brother, believing … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003017 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs O complained a consultant provided incorrect eye treatment and monitoring in 2021, causing sight loss. In 2022, a different … |
NHS in England | Closed | 22 Oct 2024 |
| P-002887 | Lancashire Teaching Hospitals NHS Foundation Trust Miss B complained of inadequate assessments, delayed RCVS diagnosis, inaccurate discharge notes, and poor pain management across multiple admissions, leading … |
NHS in England | Partly upheld | 28 Aug 2024 |
| P-002763 | Lancashire Teaching Hospitals NHS Foundation Trust Miss T complained staff failed to hydrate her mother, properly monitor pressure areas, or regulate oxygen levels, which she believes … |
NHS in England | Partly upheld | 29 Jul 2024 |
| P-002548 | Lancashire Teaching Hospitals NHS Foundation Trust Mr Y complained his daughter was not adequately monitored or kept on oxygen, and that an attempted cannulation might have … |
NHS in England | Not upheld | 28 Apr 2024 |
| P-002564 | Lancashire Teaching Hospitals NHS Foundation Trust A nurse misgendered her, acted aggressively, and removed her ear defenders without permission, causing anxiety and impacting her mental health. |
NHS in England | Closed | 18 Apr 2024 |
| P-002274 | Lancashire Teaching Hospitals NHS Foundation Trust Miss B complained the Trust wrongly discharged her father while he was still bleeding severely, which she believes contributed to … |
NHS in England | Closed | 11 Oct 2023 |
| P-003886 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs X complained the Trust did not provide adequate pain relief or stop a hysteroscopy when it became too painful, … |
NHS in England | Closed | 19 Jul 2023 |
| P-001958 | Lancashire Teaching Hospitals NHS Foundation Trust Mr A complained his father contracted COVID-19 in hospital and later died, alleging the Trust failed to implement compulsory asymptomatic … |
NHS in England | Not upheld | 6 Apr 2023 |
| P-001858 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs M complained about poor care and treatment for her father, Mr L, including long waits, dehydration, wrong milk, rude … |
NHS in England | Closed | 30 Mar 2023 |
| P-001724 | Lancashire Teaching Hospitals NHS Foundation Trust Miss X complained a nurse aggressively lifted her father's head and 'shoved' a pillow, despite his neck fracture, causing pain, … |
NHS in England | Closed | 17 Jan 2023 |
| P-001419 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs T complained about delays in oncology treatment, poor communication between hospitals and with family, delayed pain relief, insufficient palliative … |
NHS in England | Upheld | 9 Jun 2022 |
| P-001275 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs I alleged her mother caught COVID-19 in hospital due to poor ward placement, was discharged too late, transferred inappropriately, … |
NHS in England | Partly upheld | 13 Jan 2022 |