Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005555 | University Hospitals of North Midlands NHS Trust Mrs Y complained about significant delays in her father's emergency care, including ambulance and hospital waits, failure to prioritize, equipment … |
NHS in England | Partly upheld | 10 Jun 2026 |
| P-005519 | University Hospitals of North Midlands NHS Trust Mrs E complained about delays in her father's cancer investigation and treatment, premature discharge, delayed recognition of perforated bowel, and … |
NHS in England | Not upheld | 2 Jun 2026 |
| P-005480 | University Hospitals of North Midlands NHS Trust Mrs M complained University Hospitals of North Midlands NHS Trust provided inappropriate medication, delayed sepsis diagnosis, inadequately managed food/fluid, and … |
NHS in England | Closed | 27 May 2026 |
| P-005286 | University Hospitals of North Midlands NHS Trust Miss U complained the Trust failed to disclose her mother's MRI stroke results, transfer her to a stroke ward, or … |
NHS in England | Closed | 26 Apr 2026 |
| P-005174 | University Hospitals of North Midlands NHS Trust Ms T alleged her father received poor care, including delayed endoscopy, inadequate bedsore, medication and hygiene management, and insensitive complaint … |
NHS in England | Closed | 31 Mar 2026 |
| P-005169 | University Hospitals of North Midlands NHS Trust Ms B complained that the Trust's identified care failings caused her newborn's condition to worsen and contributed to the baby's … |
NHS in England | Not upheld | 31 Mar 2026 |
| P-005121 | University Hospitals of North Midlands NHS Trust Ms A complained about inadequate care for her daughter X, including inappropriate diet, over-medication, forced PEG feeding, TPN tube insertion, … |
NHS in England | Closed | 26 Mar 2026 |
| P-004838 | University Hospitals of North Midlands NHS Trust Miss H complained about delays in her mother's hospital admission, inadequate observations, and inappropriate administration of a tranquilizer. |
NHS in England | Closed | 13 Feb 2026 |
| P-004789 | University Hospitals of North Midlands NHS Trust Mrs O complained the Trust should have done further tests on Mr R to establish the cause of his symptoms, … |
NHS in England | Closed | 9 Feb 2026 |
| P-004710 | University Hospitals of North Midlands NHS Trust Mrs B complained the Trust delayed her husband's sepsis diagnosis/treatment, delayed a blood transfusion, mismanaged his nebuliser, and prevented her … |
NHS in England | Closed | 28 Jan 2026 |
| P-004616 | University Hospitals of North Midlands NHS Trust A trust inappropriately discharged her husband from the emergency department while he was still short of breath, contributing to his … |
NHS in England | Closed | 14 Jan 2026 |
| P-004568 | University Hospitals of North Midlands NHS Trust Mr E complains the Trust failed to scan his appendix and delayed appendicitis treatment, leading to a burst appendix and … |
NHS in England | Closed | 5 Jan 2026 |
| P-004344 | University Hospitals of North Midlands NHS Trust Mrs U complained staff dismissed Mr O's post-surgery stomach pain, leading to delayed bowel perforation diagnosis, and failed to continue … |
NHS in England | Closed | 26 Nov 2025 |
| P-004154 | University Hospitals of North Midlands NHS Trust Mrs G complained about delayed follow-up, an inappropriate virtual appointment, and failure to act on her husband's symptoms, which she … |
NHS in England | Closed | 22 Oct 2025 |
| P-003638 | University Hospitals of North Midlands NHS Trust Mr S complained the Trust discharged his immunocompromised wife without bone marrow results and later placed her on an unsuitable … |
NHS in England | Closed | 15 Jul 2025 |
| P-003730 | University Hospitals of North Midlands NHS Trust Mr N complained the Trust failed to recognise the severity of his sister M's condition and provide appropriate care from … |
NHS in England | Closed | 6 Jul 2025 |
| P-003679 | University Hospitals of North Midlands NHS Trust Mrs A complained the Trust failed to put her father on end-of-life care, discharged him incorrectly, and had poor family … |
NHS in England | Upheld | 1 Jul 2025 |
| P-003543 | University Hospitals of North Midlands NHS Trust Ms A alleged unsafe discharge with an open neck wound and no district nursing referral, causing disfigurement, a back hump, … |
NHS in England | Closed | 13 May 2025 |
| P-003425 | University Hospitals of North Midlands NHS Trust Mr O complained the Trust delayed diagnosing his wife with achalasia and providing urgent treatment, leading to her condition worsening, … |
NHS in England | Closed | 25 Mar 2025 |
| P-003391 | University Hospitals of North Midlands NHS Trust Mrs A complained the Trust failed to investigate her daughter's symptoms adequately, potentially leading to her stroke and death. She … |
NHS in England | Closed | 13 Mar 2025 |
| P-003371 | University Hospitals of North Midlands NHS Trust Mr D complained the Trust did not advise his wife of TAVR procedure risks or properly assess her fitness. He … |
NHS in England | Closed | 12 Feb 2025 |
| P-003384 | University Hospitals of North Midlands NHS Trust Miss C complained University Hospitals of North Midlands NHS Trust failed to assess the urgency of her broken ankle and … |
NHS in England | Partly upheld | 3 Feb 2025 |
| P-003128 | University Hospitals of North Midlands NHS Trust Dr E complained about her father's care, Mr U, including long waits, delayed collapsed lung diagnosis, lack of monitoring, and … |
NHS in England | Closed | 6 Nov 2024 |
| P-003036 | University Hospitals of North Midlands NHS Trust Miss F complained the Trust disregarded reduced fetal movement and growth, believing that noting a placental issue at 34 weeks … |
NHS in England | Closed | 16 Oct 2024 |
| P-003090 | University Hospitals of North Midlands NHS Trust Mrs M complained the Trust did not appropriately act on her mother's chest pains or blood test results, delayed an … |
NHS in England | Upheld | 14 Oct 2024 |
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