Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-004624 | University Hospitals of Derby and Burton NHS Foun… Ms L complained the Trust delayed providing an MRI report and arranging a cardiology appointment, causing a delay in her … |
NHS in England | Partly upheld | 16 Jan 2026 |
| P-004395 | University Hospitals of Derby and Burton NHS Foun… Mr B complained about failures in hernia mesh removal, delayed diagnosis/treatment of infection, unnecessary STD tests, misdiagnosis, and psychiatric referral. |
NHS in England | Not upheld | 4 Dec 2025 |
| P-003643 | University Hospitals of Derby and Burton NHS Foun… Mr B and family complained about contradictions in imaging, false assertions of neurological stability, failure to re-refer to neurosurgeons, and … |
NHS in England | Partly upheld | 20 Jul 2025 |
| P-003723 | University Hospitals of Derby and Burton NHS Foun… Ms A complained the Trust delayed her father's dialysis, reducing survival chances, and attempted to deactivate his ICD and coerce … |
NHS in England | Closed | 15 Jul 2025 |
| P-003670 | University Hospitals of Derby and Burton NHS Foun… Miss A complained the Trust negligently delayed diagnosing her father's pneumonia, left him uncomfortable in ED, and mishandled an MRI, … |
NHS in England | Closed | 14 Jul 2025 |
| P-003544 | University Hospitals of Derby and Burton NHS Foun… Mrs O complained the Trust failed to follow safeguarding policy, delayed a cardiology referral, provided conflicting information, and gave incorrect … |
NHS in England | Closed | 14 May 2025 |
| P-003550 | University Hospitals of Derby and Burton NHS Foun… Mrs R complained about delays in her husband's cardiac arrest management, staff accessing his phone, and poor complaint handling, questioning … |
NHS in England | Closed | 5 May 2025 |
| P-003437 | University Hospitals of Derby and Burton NHS Foun… Mr Z complained the Trust failed to share information about his wife's cancer progression, delaying the option for alternative treatments … |
NHS in England | Upheld | 17 Mar 2025 |
| P-003130 | University Hospitals of Derby and Burton NHS Foun… Mr O complained the Trust failed to diagnose a blackthorn stuck in his right wrist, delaying treatment and surgery, which … |
NHS in England | Upheld | 6 Nov 2024 |
| P-002938 | University Hospitals of Derby and Burton NHS Foun… Mrs A complained the Trust issued a DNAR order without family consent, administered incorrect opioid pain relief leading to her … |
NHS in England | Closed | 29 Sep 2024 |
| P-002613 | University Hospitals of Derby and Burton NHS Foun… Miss C complained about the Trust's end-of-life care for her partner, Mr D, alleging failures in visiting, symptom management, and … |
NHS in England | Not upheld | 29 May 2024 |
| P-002639 | University Hospitals of Derby and Burton NHS Foun… Mr G complained that staff delayed treating his mother's biliary sepsis, which he believes led to her death. |
NHS in England | Partly upheld | 13 May 2024 |
| P-002473 | University Hospitals of Derby and Burton NHS Foun… Mrs H complained staff failed to treat her UTI, gave her a cervical stitch with a UTI, misinterpreted a scan, … |
NHS in England | Closed | 22 Feb 2024 |
| P-001980 | University Hospitals of Derby and Burton NHS Foun… Mr A complained the Trust burned his back during jaw surgery and failed to provide appropriate aftercare, causing prolonged pain … |
NHS in England | Closed | 22 May 2023 |
| P-001673 | University Hospitals of Derby and Burton NHS Foun… The Trust allegedly provided inappropriate care for Mr R after a fall, including failures in care planning, scans, mobility management, … |
NHS in England | Closed | 20 Dec 2022 |