Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005260 | The Dudley Group NHS Foundation Trust Mr R complains about various issues relating to the care and treatment his mother received in hospital in the last … |
NHS in England | Partly upheld | 21 Apr 2026 |
| P-005233 | The Dudley Group NHS Foundation Trust Mr B complains about communication at the end of his father's life. |
NHS in England | Closed | 15 Apr 2026 |
| P-004885 | The Dudley Group NHS Foundation Trust Ms C complains about the care and treatment of her late father, Mr C, by The Dudley Group NHS Foundation … |
NHS in England | Closed | 23 Feb 2026 |
| P-004778 | The Dudley Group NHS Foundation Trust Mrs E complains that the Trust stopped her routine podiatry treatment without prior notice and offered no alternative options or … |
NHS in England | Closed | 4 Feb 2026 |
| P-004708 | The Dudley Group NHS Foundation Trust Mrs X complains about her husband's care and treatment between March and May 2024. She complains the Trust did not … |
NHS in England | Not upheld | 28 Jan 2026 |
| P-004695 | The Dudley Group NHS Foundation Trust Miss H complains The Dudley Group NHS Foundation Trust (the Trust) should have marked her father, Mr H's, lung function … |
NHS in England | Closed | 27 Jan 2026 |
| P-004544 | The Dudley Group NHS Foundation Trust Ms A complains about the overseas visitor charges she received. |
NHS in England | Closed | 23 Dec 2025 |
| P-004232 | The Dudley Group NHS Foundation Trust Mrs A complains about the care provided to her father, Mr B, by The Dudley Group NHS Foundation Trust (the … |
NHS in England | Not upheld | 10 Nov 2025 |
| P-003580 | The Dudley Group NHS Foundation Trust Ms E complains The Dudley Group NHS Foundation Trust delayed carrying out carbon dioxide tests which led to a delay … |
NHS in England | Closed | 18 May 2025 |
| P-003281 | The Dudley Group NHS Foundation Trust Miss A complains about various decisions clinicians made during her mother’s admission in 2021.Findings leading to recommendationsWhat we are asking … |
NHS in England | Partly upheld | 2 Jan 2025 |
| P-002997 | The Dudley Group NHS Foundation Trust Mrs Y is unhappy with several aspects of her husband’s care during his inpatient stay between 18 January 2022 and … |
NHS in England | Partly upheld | 17 Sep 2024 |
| P-002624 | The Dudley Group NHS Foundation Trust Mrs H complained the Trust failed to remove her mother’s gall bladder when it should have. |
NHS in England | Upheld | 1 May 2024 |
| P-002565 | The Dudley Group NHS Foundation Trust Miss R complains about the care and treatment the Trust gave her after a planned caesarean section in November 2021. … |
NHS in England | Closed | 16 Apr 2024 |
| P-002498 | The Dudley Group NHS Foundation Trust Ms I complains the Trusts did not do a full hip replacement for her mother. |
NHS in England | Closed | 5 Mar 2024 |
| P-002306 | The Dudley Group NHS Foundation Trust Mrs D complains about the Trust's care and treatment of her mother. She complains the Trust allowed her mother to … |
NHS in England | Closed | 7 Nov 2023 |
| P-001767 | The Dudley Group NHS Foundation Trust Mrs O complains the Trust lost two of her mother's necklaces while she was in its care. |
NHS in England | Closed | 27 Jan 2023 |
| P-001695 | The Dudley Group NHS Foundation Trust Miss I complains about the Trust's care of her grandmother, Mrs E. Miss I complains the Trust wrongly gave Mrs … |
NHS in England | Closed | 11 Nov 2022 |
| P-001506 | The Dudley Group NHS Foundation Trust Mrs O complains about aspects of her care and about events she says she witnessed while she was an inpatient … |
NHS in England | Closed | 31 Aug 2022 |
| P-001468 | The Dudley Group NHS Foundation Trust Miss K complains about the care and treatment provided to her mother by the Trust during two admissions in May … |
NHS in England | Not upheld | 21 Jul 2022 |
| P-001373 | The Dudley Group NHS Foundation Trust Mr O complained that after his surgery at The Dudley Group NHS Foundation Trust, information about his heart rhythm was … |
NHS in England | Closed | 26 Apr 2022 |
| P-001329 | The Dudley Group NHS Foundation Trust Mrs O complains that the Dudley Group NHS Foundation Trust did not administer her late husband's medication correctly, did not … |
NHS in England | Closed | 18 Mar 2022 |
| P-001346 | The Dudley Group NHS Foundation Trust Ms Z complained that Depo-Provera injections she had at the Dudley Group NHS Foundation Trust in 2018 caused her to … |
NHS in England | Closed | 8 Mar 2022 |
| P-001301 | The Dudley Group NHS Foundation Trust Miss E complained the Dudley Group NHS Foundation Trust did not progress an urgent MRI scan, and failed to properly … |
NHS in England | Upheld | 22 Feb 2022 |
| P-001289 | The Dudley Group NHS Foundation Trust Miss A complained about the care provided to her mother, Mrs E, at the Dudley Group NHS Foundation Trust. She … |
NHS in England | Partly upheld | 3 Feb 2022 |
| P-001070 | The Dudley Group NHS Foundation Trust Mrs M complains on behalf of her late father, Mr I. Mrs M complains that there was a delay in … |
NHS in England | Partly upheld | 18 May 2021 |