Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005092 | Mid and South Essex NHS Foundation Trust Mrs. A complained her father received tablet chemotherapy instead of intravenous, and the Trust failed to provide advice when his … |
NHS in England | Closed | 24 Mar 2026 |
| P-005073 | Mid and South Essex NHS Foundation Trust Miss O complained her father's death was caused by negligent care after a fall and surgery while he had pneumonia. |
NHS in England | Closed | 23 Mar 2026 |
| P-005082 | Mid and South Essex NHS Foundation Trust Mr A complained about rough handling of his mother, Mrs C, leading to spinal fractures, incorrect safeguarding attempts, a nurse … |
NHS in England | Not upheld | 23 Mar 2026 |
| P-004874 | Mid and South Essex NHS Foundation Trust Ms A complained her mother was discharged without all necessary medication and lacked nursing support at home, causing pain and … |
NHS in England | Not upheld | 23 Feb 2026 |
| P-004300 | Mid and South Essex NHS Foundation Trust Miss J complained the Trust failed to monitor her mother's condition, manage pressure sores, and administer antibiotics correctly, causing premature … |
NHS in England | Closed | 18 Nov 2025 |
| P-004160 | Mid and South Essex NHS Foundation Trust Mrs G complained the Trust administered dapagliflozin without monitoring, failed to provide nutrition, and delayed Mr G's bypass surgery, leading … |
NHS in England | Partly upheld | 22 Oct 2025 |
| P-003991 | Mid and South Essex NHS Foundation Trust Miss E complained about delayed investigation of her mother's ear symptoms and high blood pressure, and poor pain management during … |
NHS in England | Partly upheld | 29 Sep 2025 |
| P-004037 | Mid and South Essex NHS Foundation Trust Mr R complained the Trust delayed investigating his mother's ovarian cancer, draining abdominal fluid, and commencing chemotherapy. He also alleged … |
NHS in England | Upheld | 9 Sep 2025 |
| P-003732 | Mid and South Essex NHS Foundation Trust Mr M complained his mother developed eight pressure sores during her hospital admission and was discharged with them, causing her … |
NHS in England | Closed | 29 Jul 2025 |
| P-003672 | Mid and South Essex NHS Foundation Trust Mr V complained his surgery was performed incorrectly due to wrong information, he was prematurely discharged, and prescribed penicillin despite … |
NHS in England | Closed | 24 Jul 2025 |
| P-003537 | Mid and South Essex NHS Foundation Trust Mrs T complained about the Trust's inadequate care for her mother's pressure ulcers, poor nursing, and inappropriate discharge without necessary … |
NHS in England | Closed | 26 May 2025 |
| P-003485 | Mid and South Essex NHS Foundation Trust Miss U complained the Trust misdiagnosed a joint injury, then refused to investigate worsening symptoms including pain, tingling, and numbness, … |
NHS in England | Closed | 13 Apr 2025 |
| P-003349 | Mid and South Essex NHS Foundation Trust Staff allegedly failed to provide adequate nutrition/hydration, ensure physiotherapy, and discharged Mr I when he was unfit, leading to his … |
NHS in England | Partly upheld | 25 Feb 2025 |
| P-003272 | Mid and South Essex NHS Foundation Trust Mrs R complained Mid and South Essex NHS Foundation Trust failed to carry out appropriate investigations to diagnose and treat … |
NHS in England | Not upheld | 7 Jan 2025 |
| P-003255 | Mid and South Essex NHS Foundation Trust Mr O complained the Trust failed to prevent his fall, delayed rehabilitation, treated him for incorrect blood pressure, didn't inform … |
NHS in England | Closed | 2 Dec 2024 |
| P-003038 | Mid and South Essex NHS Foundation Trust Trust did not appropriately assess Miss T's symptoms or call her MS nurse during ED visits, delaying infection diagnosis and … |
NHS in England | Closed | 31 Oct 2024 |
| P-003091 | Mid and South Essex NHS Foundation Trust Mr L and Mrs M complained the Trust inappropriately discharged their daughter with sepsis, leading to her death. They also … |
NHS in England | Closed | 28 Oct 2024 |
| P-003088 | Mid and South Essex NHS Foundation Trust Mrs D complained her mother was inappropriately discharged without proper capacity assessment or consideration of safety concerns, leading to readmission … |
NHS in England | Partly upheld | 16 Oct 2024 |
| P-002996 | Mid and South Essex NHS Foundation Trust Mr K complained the Trust delayed his mother's COVID-19 test, made incorrect records, and discharged her without pain relief or … |
NHS in England | Closed | 29 Sep 2024 |
| P-002818 | Mid and South Essex NHS Foundation Trust Staff allegedly failed to inform Miss A's family, promptly investigate/treat her grandfather's worsening condition, and appropriately manage his pressure ulcer, … |
NHS in England | Closed | 10 Jul 2024 |
| P-002730 | Mid and South Essex NHS Foundation Trust Mrs A complained the Trust delayed Mr A's biopsy and mesothelioma diagnosis, failed to address his shoulder pain, and did … |
NHS in England | Not upheld | 20 Jun 2024 |
| P-002439 | Mid and South Essex NHS Foundation Trust Miss I complained the Trust failed to treat her mother's post-surgery infection, gave incorrect advice, and provided poor nursing care, … |
NHS in England | Closed | 19 Feb 2024 |
| P-002263 | Mid and South Essex NHS Foundation Trust A patient complained about COVID-19 care, including signing an unreadable consent form, an oxygen machine running out of water, lack … |
NHS in England | Closed | 31 Oct 2023 |
| P-002249 | Mid and South Essex NHS Foundation Trust Miss E complained the Trust misdiagnosed her mother's brain infection as a tumour and failed to identify a pelvic abscess, … |
NHS in England | Closed | 5 Oct 2023 |
| P-001570 | Mid and South Essex NHS Foundation Trust Ms C complained the Trust failed to closely monitor Mr C, who was agitated, leading to his death. She also … |
NHS in England | Closed | 31 Oct 2022 |
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