Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005556 | Manchester University NHS Foundation Trust Miss N complained the Trust delayed her father's surgery, failed to prepare him, missed an infection, neglected his nutrition and … |
NHS in England | Upheld | 10 Jun 2026 |
| P-005495 | Manchester University NHS Foundation Trust Ms B complained about her mother's care, including delayed X-ray, inadequate pain relief, unnecessary laxatives, insufficient nutritional support, delayed antibiotics, … |
NHS in England | Partly upheld | 28 May 2026 |
| P-005402 | Manchester University NHS Foundation Trust Dr N complained about unnecessary hospital admission as an overseas visitor, leading to charges, and the Trust's failure to communicate … |
NHS in England | Not upheld | 17 May 2026 |
| P-005254 | Manchester University NHS Foundation Trust Mr F complained the NCA perforated his wife's oesophagus during a procedure, and MFT prematurely discharged her, leading to ongoing … |
NHS in England | Closed | 20 Apr 2026 |
| P-005199 | Manchester University NHS Foundation Trust Ms T complained about multiple failings in her daughter Ms A's care, including unsafe discharge, delayed diagnoses, medication errors, and … |
NHS in England | Closed | 7 Apr 2026 |
| P-005185 | Manchester University NHS Foundation Trust Mrs N complained the Trust failed to diagnose and treat her father's symptoms, missing opportunities that could have affected his … |
NHS in England | Partly upheld | 1 Apr 2026 |
| P-005128 | Manchester University NHS Foundation Trust Miss L and Miss N complained about inadequate supervision, inappropriate discharge, and lack of palliative care for their brother, leading … |
NHS in England | Upheld | 27 Mar 2026 |
| P-004846 | Manchester University NHS Foundation Trust Mrs A complained about failures in the Trust's care of her daughter R regarding sepsis treatment, antibiotic administration, discharge guidelines, … |
NHS in England | Closed | 16 Feb 2026 |
| P-004709 | Manchester University NHS Foundation Trust Miss X complained about ambulance delays and a hospital's delay in transferring her father for life-saving surgery, believing these contributed … |
NHS in England | Partly upheld | 28 Jan 2026 |
| P-004558 | Manchester University NHS Foundation Trust Mr U complained about his wife's care at two Trusts, citing inadequate mobilisation, inappropriate pain medication, suspended anticoagulants, poor food/drink … |
NHS in England | Closed | 30 Dec 2025 |
| P-004309 | Manchester University NHS Foundation Trust Miss N complained a podiatrist failed to see her father in person or properly check his condition, leading to early … |
NHS in England | Closed | 19 Nov 2025 |
| P-004255 | Manchester University NHS Foundation Trust Mrs P complained the Trust failed to ensure complete placenta removal after delivery, didn't perform a post-surgery scan, omitted discharge … |
NHS in England | Partly upheld | 12 Nov 2025 |
| P-004145 | Manchester University NHS Foundation Trust Miss C complained her mother's post-operative chest pains were ignored, leading to cardiac arrest and death, and that aspirin was … |
NHS in England | Not upheld | 31 Oct 2025 |
| P-004159 | Manchester University NHS Foundation Trust Miss N complained the Trust failed to gain consent for a 'do not resuscitate' order, poorly treated her mother's heart … |
NHS in England | Not upheld | 14 Oct 2025 |
| P-004224 | Manchester University NHS Foundation Trust Ms O complained the Trust failed to appropriately monitor her mother on the ward, specifically regarding bed placement, observations, and … |
NHS in England | Closed | 7 Oct 2025 |
| P-003761 | Manchester University NHS Foundation Trust Mr H complained the Trust incorrectly categorised his referral and did not take his symptoms seriously, leading to delayed treatment … |
NHS in England | Closed | 20 Aug 2025 |
| P-003765 | Manchester University NHS Foundation Trust Mrs C complained about her mother's care after bypass surgery, alleging prolonged sedation, incorrect line handling, delayed diagnosis of a … |
NHS in England | Not upheld | 13 Aug 2025 |
| P-003636 | Manchester University NHS Foundation Trust Mrs L complained her father was placed in an unobservable ward area, received inappropriate fluids, and was given medication that … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003497 | Manchester University NHS Foundation Trust Mrs L complained the Trust's failings led to her son experiencing an avoidable adrenal crisis and sepsis requiring intensive care, … |
NHS in England | Closed | 29 Apr 2025 |
| P-003401 | Manchester University NHS Foundation Trust Ms C complained about poor pressure ulcer management, unused barrier cream, and poor hygiene, which she believes worsened her mother's … |
NHS in England | Partly upheld | 27 Mar 2025 |
| P-003305 | Manchester University NHS Foundation Trust Mrs E complained staff allowed her husband to fall by letting him go to the bathroom alone, leading to his … |
NHS in England | Closed | 23 Jan 2025 |
| P-003303 | Manchester University NHS Foundation Trust Mr G said the Trust failed to properly assess his father before discharge, leading to readmission within two hours and … |
NHS in England | Closed | 17 Jan 2025 |
| P-003278 | Manchester University NHS Foundation Trust Mrs J complained Manchester University NHS Foundation Trust failed to give prophylactic antibiotics to her daughter, notice deterioration, manage pain, … |
NHS in England | Partly upheld | 13 Jan 2025 |
| P-003251 | Manchester University NHS Foundation Trust Mrs Y complained about her son's care, alleging that failings during his admission left him in a coma for seven … |
NHS in England | Closed | 20 Dec 2024 |
| P-003240 | Manchester University NHS Foundation Trust Mr T complained the Trust held an incorrect phone number, failed to notify him of a cancelled appointment, delayed referrals, … |
NHS in England | Closed | 19 Dec 2024 |
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