Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005254 | Manchester University NHS Foundation Trust Mr F complains the NCA perforated his wife's oesophagus during a procedure in October 2023. He also complains MFT prematurely … |
NHS in England | Closed | 20 Apr 2026 |
| P-005199 | Manchester University NHS Foundation Trust Ms T complains about the care and treatment her daughter, Ms A, received from Manchester University NHS Foundation Trust, from … |
NHS in England | Closed | 7 Apr 2026 |
| P-005185 | Manchester University NHS Foundation Trust Mrs N complained the Trust failed to diagnose her father, Mr W, with aspiration pneumonia prior to his death. |
NHS in England | Partly upheld | 1 Apr 2026 |
| P-005128 | Manchester University NHS Foundation Trust Miss L and Miss N complain about the care and discharge arrangements for their brother, Mr L, during two separate … |
NHS in England | Upheld | 27 Mar 2026 |
| P-004846 | Manchester University NHS Foundation Trust Mrs A complains the Trust did not provide the correct care and treatment for sepsis when treating her daughter R … |
NHS in England | Closed | 16 Feb 2026 |
| P-004709 | Manchester University NHS Foundation Trust Miss X complains about the service provided to her father by an ambulance and two acute trusts prior to his … |
NHS in England | Partly upheld | 28 Jan 2026 |
| P-004558 | Manchester University NHS Foundation Trust Mr U complains on behalf of his wife, Mrs U, about Northern Care Alliance NHS Foundation Trust and Manchester University … |
NHS in England | Closed | 30 Dec 2025 |
| P-004309 | Manchester University NHS Foundation Trust Miss N complains a podiatrist did not visit her father in hospital and the referral for community care was not … |
NHS in England | Closed | 19 Nov 2025 |
| P-004255 | Manchester University NHS Foundation Trust Mrs P complains about the care and treatment provided by the Trust during and after her pregnancy. She complains the … |
NHS in England | Partly upheld | 12 Nov 2025 |
| P-004145 | Manchester University NHS Foundation Trust Miss C complains about her late mother’s care during a hospital admission in January 2024. She complains the Trust did … |
NHS in England | Not upheld | 31 Oct 2025 |
| P-004159 | Manchester University NHS Foundation Trust Miss N complains about various aspects of her mother’s care at the Trust in June and August 2023, including concern … |
NHS in England | Not upheld | 14 Oct 2025 |
| P-004224 | Manchester University NHS Foundation Trust Ms O complains about the care and treatment provided by Manchester University Hospitals NHS Foundation Trust to her mother during … |
NHS in England | Closed | 7 Oct 2025 |
| P-003761 | Manchester University NHS Foundation Trust Mr H complains about delays in dental treatment caused by the Trust’s handling of his referral and helpline calls between … |
NHS in England | Closed | 20 Aug 2025 |
| P-003765 | Manchester University NHS Foundation Trust Mrs C complained her mother was not cared for after a coronary heart bypass procedure in November 2022. She complains … |
NHS in England | Not upheld | 13 Aug 2025 |
| P-003636 | Manchester University NHS Foundation Trust Mrs U complains her father, Mr L, was not adequately supervised in hospital and received fluids in an unsafe way. … |
NHS in England | Partly upheld | 29 Jun 2025 |
| P-003497 | Manchester University NHS Foundation Trust Mrs L complains about the care and treatment the Trust provided to her son for his chronic cough and wheeze … |
NHS in England | Closed | 29 Apr 2025 |
| P-003401 | Manchester University NHS Foundation Trust Ms C complains about her mother’s care and treatment in November and December 2021. She complains about poor pressure ulcer … |
NHS in England | Partly upheld | 27 Mar 2025 |
| P-003305 | Manchester University NHS Foundation Trust Mrs E complains that staff allowed her husband to go to the bathroom alone and without oxygen which resulted in … |
NHS in England | Closed | 23 Jan 2025 |
| P-003303 | Manchester University NHS Foundation Trust Mr G says the Trust failed to carry out appropriate assessments before discharging his father from hospital in December 2022 … |
NHS in England | Closed | 17 Jan 2025 |
| P-003278 | Manchester University NHS Foundation Trust Mrs J complains about the Trust’s care and treatment of her daughter when she was admitted in August 2018 and … |
NHS in England | Partly upheld | 13 Jan 2025 |
| P-003251 | Manchester University NHS Foundation Trust Mrs Y complains about various aspects of the care and treatment the Trust gave her son, Master Y, during his … |
NHS in England | Closed | 20 Dec 2024 |
| P-003240 | Manchester University NHS Foundation Trust Mr T complains about the Trust from 2020 until 2023 saying its record keeping was not up to date, it … |
NHS in England | Closed | 19 Dec 2024 |
| P-003204 | Manchester University NHS Foundation Trust Mr B complains that the Trust moved his father from intensive care to a standard ward too soon after heart … |
NHS in England | Closed | 16 Dec 2024 |
| P-003155 | Manchester University NHS Foundation Trust Mrs A complains the Trust have not recorded a correct diagnosis for her heart following an echocardiogram. |
NHS in England | Closed | 5 Nov 2024 |
| P-003070 | Manchester University NHS Foundation Trust Mrs D complains the Trust did not act quickly enough or explore appropriate treatment options for her father’s symptoms. She … |
NHS in England | Partly upheld | 22 Oct 2024 |
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