Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005530 | Lewisham and Greenwich NHS Trust Mrs W complains about poor maternity care, including refusal of transfer, false reassurance for a procedure, membrane rupture, inappropriate post-procedure … |
NHS in England | Closed | 4 Jun 2026 |
| P-005392 | Lewisham and Greenwich NHS Trust The Trust failed to identify or treat the conditions that directly caused his mother's death, leading him to believe her … |
NHS in England | Closed | 14 May 2026 |
| P-005095 | Lewisham and Greenwich NHS Trust Mrs. A complained about a lack of communication regarding her sepsis diagnosis and a lack of follow-up appointments after discharge … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005071 | Lewisham and Greenwich NHS Trust Mrs L complained about inadequate aftercare advice and lack of antibiotics after gallbladder surgery, poor communication about risks, and a … |
NHS in England | Not upheld | 20 Mar 2026 |
| P-005064 | Lewisham and Greenwich NHS Trust Mr. P complained about the Trust's management of his late wife's medication, testing, and response to her pain, leading to … |
NHS in England | Upheld | 19 Mar 2026 |
| P-004862 | Lewisham and Greenwich NHS Trust Mr D complained about his brother Mr E's falls, inadequate Alzheimer's care, inappropriate restraint, and inaccurate records, also citing mistreatment … |
NHS in England | Closed | 19 Feb 2026 |
| P-004853 | Lewisham and Greenwich NHS Trust Mrs P complained about the Trust's management of Mr B's care for a suspected clot and his end-of-life care, alleging … |
NHS in England | Closed | 17 Feb 2026 |
| P-004582 | Lewisham and Greenwich NHS Trust The Trust failed to provide adequate nutrition/hydration, respond to deterioration, consider depression history, or send pain medication information for Ms … |
NHS in England | Closed | 7 Jan 2026 |
| P-004560 | Lewisham and Greenwich NHS Trust A daughter complained about her mother's care across three admissions, including pressure sores, sacral tear from bedpan use, diuretic withdrawal, … |
NHS in England | Partly upheld | 31 Dec 2025 |
| P-004502 | Lewisham and Greenwich NHS Trust Mr E and Miss G complained the Trust failed to investigate, misdiagnosed, and discharged their son S with red-flag symptoms, … |
NHS in England | Closed | 17 Dec 2025 |
| P-004371 | Lewisham and Greenwich NHS Trust Mrs E complained about delays in her father's care and discharge, an unfair COVID-19 test request, and false claims about … |
NHS in England | Closed | 28 Nov 2025 |
| P-004271 | Lewisham and Greenwich NHS Trust Mr L complained Lewisham and Greenwich NHS Trust denied him essential treatment and left a cannula in his arm. He … |
NHS in England | Closed | 17 Nov 2025 |
| P-003586 | Lewisham and Greenwich NHS Trust Miss Q complained Lewisham and Greenwich NHS Trust staff did not respond to her father's deterioration, failed to consult the … |
NHS in England | Closed | 24 Jun 2025 |
| P-003468 | Lewisham and Greenwich NHS Trust Mrs A complained the Trust delayed an OGD scan for her sister, failed to treat a stomach bleed/ulcer, and kept … |
NHS in England | Not upheld | 27 Mar 2025 |
| P-003408 | Lewisham and Greenwich NHS Trust Miss E complained about poor fibroid treatment, lack of information on fibroid size/risks, wrong advice on bleeding during pregnancy, and … |
NHS in England | Upheld | 13 Mar 2025 |
| P-003007 | Lewisham and Greenwich NHS Trust The Trust failed to communicate risks considering her memory, did not X-ray post-op, and delayed diagnosing a displaced femur, causing … |
NHS in England | Upheld | 29 Sep 2024 |
| P-002959 | Lewisham and Greenwich NHS Trust Mrs N complained the Trust failed to diagnose her ovarian cancer in November 2022 and handled her subsequent complaint poorly, … |
NHS in England | Upheld | 8 Sep 2024 |
| P-001929 | Lewisham and Greenwich NHS Trust Ms T complained about a nurse's response to her mother's seizure, medication management, and delays in diagnosing meningoencephalitis, alongside poor … |
NHS in England | Partly upheld | 5 Apr 2023 |
| P-001390 | Lewisham and Greenwich NHS Trust Mrs H complained the Trust failed to treat her father's UTI, administer medication, inappropriately sedated him, didn't perform brain scans … |
NHS in England | Not upheld | 31 May 2022 |
| P-001385 | Lewisham and Greenwich NHS Trust Ms E complained the Trust gave her incorrect treatment, documented incorrect medication information, lost ECG reports, and failed to respond … |
NHS in England | Closed | 25 May 2022 |