Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005550 | Leeds Teaching Hospitals NHS Trust Mr A complained the Trust misdiagnosed his wife, delayed sepsis/pneumonia treatment, and caused facial skin damage post-mortem, believing these failings … |
NHS in England | Closed | 9 Jun 2026 |
| P-005532 | Leeds Teaching Hospitals NHS Trust Mrs C complains the Trust injured her father's leg, misdiagnosed it as gout, failed to investigate or treat it, and … |
NHS in England | Closed | 4 Jun 2026 |
| P-004807 | Leeds Teaching Hospitals NHS Trust Mrs V complained the Trust failed to diagnose her brother's cancer after multiple hospital visits, and didn't act on suspicious … |
NHS in England | Not upheld | 10 Feb 2026 |
| P-004691 | Leeds Teaching Hospitals NHS Trust Mr A complained the Trust sent unexpected documents in a subject access request, including a cancer diagnosis he wasn't aware … |
NHS in England | Closed | 27 Jan 2026 |
| P-004586 | Leeds Teaching Hospitals NHS Trust Mrs K complained about inadequate hospital aftercare and investigations, a GP's refusal of an appointment, and NHS111's failure to assess … |
NHS in England | Closed | 8 Jan 2026 |
| P-004390 | Leeds Teaching Hospitals NHS Trust Ms E complained the Trust missed opportunities to diagnose her mother's cancer sooner, failed to provide adequate pain relief, and … |
NHS in England | Closed | 3 Dec 2025 |
| P-004384 | Leeds Teaching Hospitals NHS Trust Miss A complained the Trust dismissed her gynaecological symptoms, prescribed wrong medication, delayed a laparoscopy, and failed to provide a … |
NHS in England | Closed | 1 Dec 2025 |
| P-004263 | Leeds Teaching Hospitals NHS Trust Miss L complained Leeds Teaching Hospitals NHS Trust failed to provide adequate hydration and nourishment and respond to concerns about … |
NHS in England | Closed | 14 Nov 2025 |
| P-004156 | Leeds Teaching Hospitals NHS Trust Mrs A complained the Trust misdiagnosed her husband, ignored her concerns about blood clots, and failed to consider his social … |
NHS in England | Partly upheld | 16 Oct 2025 |
| P-003941 | Leeds Teaching Hospitals NHS Trust Miss B complained Hospital B staff did not monitor or act on her mother’s deterioration, leading to her death. She … |
NHS in England | Closed | 29 Sep 2025 |
| P-003686 | Leeds Teaching Hospitals NHS Trust Mrs A complained the Trust inappropriately administered an anticoagulant, discharged her unfit father, and placed a DNACPR order against his … |
NHS in England | Closed | 9 Jul 2025 |
| P-003627 | Leeds Teaching Hospitals NHS Trust Mrs B complained her son's care had multiple failings, including delayed gastroscopy, slow fluid drainage, incorrect medication, a preventable fall, … |
NHS in England | Not upheld | 29 Jun 2025 |
| P-003558 | Leeds Teaching Hospitals NHS Trust Mrs A complained her husband received incorrect ED treatment, wrong referral, an ECHO despite breathlessness causing cardiac arrest, and poor … |
NHS in England | Closed | 11 May 2025 |
| P-003441 | Leeds Teaching Hospitals NHS Trust Ms E complained the Trust implanted a non-rechargeable SNS device instead of her chosen rechargeable one, causing discomfort, and she … |
NHS in England | Closed | 24 Mar 2025 |
| P-003346 | Leeds Teaching Hospitals NHS Trust The Trust allegedly rushed an operation instead of offering radium treatment for cancer, and discharged Mrs A prematurely without a … |
NHS in England | Closed | 26 Feb 2025 |
| P-003350 | Leeds Teaching Hospitals NHS Trust The Trust initially failed to test a urine sample, did not act on positive results, and repeatedly discounted UTI as … |
NHS in England | Not upheld | 25 Feb 2025 |
| P-003352 | Leeds Teaching Hospitals NHS Trust Mrs T complained her father's duodenum was perforated during a procedure, followed by delayed care, poor communication, lack of patient … |
NHS in England | Upheld | 24 Feb 2025 |
| P-003203 | Leeds Teaching Hospitals NHS Trust Mr L complained the Trust misdiagnosed his seizures and kidney problems as drug-related, delayed treatment, and unfairly labelled him, causing … |
NHS in England | Closed | 31 Dec 2024 |
| P-003256 | Leeds Teaching Hospitals NHS Trust Mr H complained about a plaster cast being too tight, a doctor being dismissive and refusing strong pain relief, and … |
NHS in England | Closed | 18 Dec 2024 |
| P-003243 | Leeds Teaching Hospitals NHS Trust Mrs O complained the Trust's care and treatment contributed to her mother's deteriorating condition and ultimately her death. |
NHS in England | Closed | 13 Dec 2024 |
| P-003223 | Leeds Teaching Hospitals NHS Trust Mrs O complains the Trust delayed her husband's bypass surgery, failed to monitor him, discharged him prematurely, delayed a chest … |
NHS in England | Upheld | 10 Dec 2024 |
| P-003049 | Leeds Teaching Hospitals NHS Trust Ms D complained the Trust failed to perform requested endocrinology blood tests for her daughter, R, between 2018 and 2020, … |
NHS in England | Upheld | 21 Oct 2024 |
| P-002904 | Leeds Teaching Hospitals NHS Trust Mrs O complained the Trust failed to identify/treat infection, act on deterioration, provide palliative care, and had poor communication for … |
NHS in England | Closed | 31 Jul 2024 |
| P-002524 | Leeds Teaching Hospitals NHS Trust Mrs J complained the Trust incorrectly positioned her stoma and delayed fixing its continuous leaking, causing two years of pain, … |
NHS in England | Closed | 26 Mar 2024 |
| P-002493 | Leeds Teaching Hospitals NHS Trust Mrs M complained the Trust delayed contacting her about her father’s deteriorating condition and administering end-of-life medication, denying her the … |
NHS in England | Upheld | 11 Mar 2024 |
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