Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005139 | King's College Hospital NHS Foundation Trust Mrs T complains the Trust did not follow correct procedures when recording and handling patient property. |
NHS in England | Closed | 29 Mar 2026 |
| P-004942 | King's College Hospital NHS Foundation Trust Miss Y complains about aspects of the care she received from in December 2024, following a referral to assess and … |
NHS in England | Closed | 25 Feb 2026 |
| P-004453 | King's College Hospital NHS Foundation Trust Miss P complains the Trust inappropriately prescribed medication to her father during an elective procedure. |
NHS in England | Closed | 10 Dec 2025 |
| P-004303 | King's College Hospital NHS Foundation Trust Mrs F complains that the Trust discharged her son Mr F when it shouldn't have done and did not communicate … |
NHS in England | Upheld | 20 Nov 2025 |
| P-004029 | King's College Hospital NHS Foundation Trust Ms X complains that the Trust failed to escalate and monitor her father's care in line with guidance. |
NHS in England | Partly upheld | 10 Sep 2025 |
| P-003509 | King's College Hospital NHS Foundation Trust Miss E complained about historical and recent care she received from three organisations. |
NHS in England | Closed | 10 Apr 2025 |
| P-003302 | King's College Hospital NHS Foundation Trust Mr A complains about aspects of the care and treatment clinicians at a hospital gave to his mother in the … |
NHS in England | Closed | 31 Jan 2025 |
| P-003222 | King's College Hospital NHS Foundation Trust Mr T complains about the Trust’s care of his mother in March 2023. He complains about the discharge decision, the … |
NHS in England | Closed | 5 Dec 2024 |
| P-002942 | King's College Hospital NHS Foundation Trust Mrs A complains about the care and treatment during her pregnancy. |
NHS in England | Closed | 29 Sep 2024 |
| P-002921 | King's College Hospital NHS Foundation Trust Mr P complains the Trust did not do the right tests on his brother to check if his brain tumour … |
NHS in England | Upheld | 25 Sep 2024 |
| P-002900 | King's College Hospital NHS Foundation Trust Mrs A complains about the care and treatment her mother received from the Trust in the months before her death. … |
NHS in England | Closed | 29 Aug 2024 |
| P-002552 | King's College Hospital NHS Foundation Trust Mr R complains about the care and treatment given to his mother in March 2023. He complains the Trust inappropriately … |
NHS in England | Closed | 14 Apr 2024 |
| P-002471 | King's College Hospital NHS Foundation Trust Ms J complains that the Trust used the wrong arm to draw blood and insert a drip line, failed to … |
NHS in England | Closed | 16 Feb 2024 |
| P-002365 | King's College Hospital NHS Foundation Trust Mrs D complains on behalf of her father about how the Trust used do not attempt cardiopulmonary resuscitation (DNACPR) notices. … |
NHS in England | Closed | 27 Dec 2023 |
| P-002190 | King's College Hospital NHS Foundation Trust Mr M complains about the care and treatment the Trust gave to his wife from June 2016 to her death … |
NHS in England | Closed | 8 Aug 2023 |
| P-003884 | King's College Hospital NHS Foundation Trust Miss A complains about how the Trust cared for her brother. She complains it did not monitor him properly and … |
NHS in England | Closed | 21 Jul 2023 |
| P-001753 | King's College Hospital NHS Foundation Trust Mr E complains the Trust did not take a urine test before his cystoscopy procedure in August 2020. |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001601 | King's College Hospital NHS Foundation Trust Mrs X complains the Trust led her husband, Mr X, to believe he would get treatment for his cancer, giving … |
NHS in England | Not upheld | 18 Nov 2022 |
| P-001833 | King's College Hospital NHS Foundation Trust Mr A complains the Trust did not do a blood clot removal operation correctly, so he had to be rushed … |
NHS in England | Closed | 16 Nov 2022 |
| P-001639 | King's College Hospital NHS Foundation Trust Mrs E complains about a biopsy the Trust did on her husband, Mr M. She says it was not done … |
NHS in England | Not upheld | 12 Sep 2022 |