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PHSO Casework Decisions

4,426 published decisions 3,735 Health (NHS) 691 Parliamentary 17% upheld or partly upheld Range: Apr 2021–Aug 2026

Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.

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Organisation: Croydon Health Services NHS Trust · Remove organisation filter

Organisation accountability

Combines PHSO annual statistics (volume, remedy compliance) with decisions portal data (uphold rate). Sorted by upheld rate · benchmark 72%.

Sorted by upheld rate for organisations with 5+ investigated decisions. Sparklines show complaint volumes received 2019–20 → 2024–25. — = no data in that dataset for this organisation.

# Organisation Received Trend Decisions Upheld Partly Upheld rate vs avg Remedy %
1 Child Maintenance Service 432 6 5 1 100% +28pp —
2 East Kent Hospitals University NHS Foundation Trust 121 8 4 4 100% +28pp —
3 East Suffolk and North Essex NHS Foundation Trust 108 13 3 10 100% +28pp —
4 Wirral University Teaching Hospital NHS Foundation Trust 84 5 2 3 100% +28pp —
5 Ashford and St Peter's Hospitals NHS Foundation Trust 78 6 — 6 100% +28pp —
6 York and Scarborough Teaching Hospitals NHS Foundation Trust 76 7 2 5 100% +28pp —
7 Surrey and Sussex Healthcare NHS Trust 73 5 1 4 100% +28pp —
8 Hampshire and Isle of Wight Healthcare 72 5 3 2 100% +28pp —
9 Croydon Health Services NHS Trust 70 6 — 6 100% +28pp —
10 East and North Hertfordshire Teaching NHS Trust 59 5 3 2 100% +28pp —
11 Sherwood Forest Hospitals NHS Foundation Trust 51 5 3 2 100% +28pp —
12 The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust 36 5 2 3 100% +28pp —
13 United Lincolnshire Hospitals NHS Trust 129 13 4 8 92% +20pp —
14 Northern Care Alliance NHS Foundation Trust 178 11 1 9 91% +19pp —
15 Department for Work and Pensions 853 10 4 5 90% +18pp —
16 University Hospitals Birmingham NHS Foundation Trust 339 30 13 14 90% +18pp —
17 Royal Wolverhampton NHS Trust 83 9 2 6 89% +17pp —
18 UK Visas and Immigration 193 8 4 3 88% +16pp —
19 University Hospitals Dorset NHS Foundation Trust 108 7 — 6 86% +14pp —
20 County Durham and Darlington NHS Foundation Trust 94 14 5 7 86% +14pp —
21 North Middlesex University Hospital NHS Trust 76 7 1 5 86% +14pp —
22 NORTH WEST ANGLIA NHS FOUNDATION TRUST 74 7 2 4 86% +14pp —
23 University Hospitals Coventry and Warwickshire NHS Trust 159 12 3 7 83% +11pp —
24 Royal Devon University Healthcare Foundation Trust 134 6 1 4 83% +11pp —
25 Cambridge University Hospitals NHS Foundation Trust 81 6 4 1 83% +11pp —
26 Gateshead Health NHS Trust 69 6 3 2 83% +11pp —
27 The Hillingdon Hospitals NHS Foundation Trust 65 6 4 1 83% +11pp —
28 Driver and Vehicle Licensing Agency 280 5 3 1 80% +8pp —
29 Gloucestershire Hospitals NHS Foundation Trust 105 5 2 2 80% +8pp —
30 Avon and Wiltshire NHS Trust 88 5 2 2 80% +8pp —
31 Mersey and West Lancashire Teaching Hospitals NHS Trust 69 5 1 3 80% +8pp —
32 NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST 65 5 2 2 80% +8pp —
33 Tameside and Glossop Integrated Care NHS Foundation Trust 55 5 1 3 80% +8pp —
34 North Bristol NHS Trust 51 5 — 4 80% +8pp —
35 Royal United Hospitals Bath NHS Foundation Trust 34 5 3 1 80% +8pp —
36 MID Yorkshire Teaching NHS Trust 132 14 5 6 79% +7pp —
37 Royal Free London NHS Foundation Trust 269 9 2 5 78% +6pp —
38 Barts Health NHS Trust 254 12 5 4 75% +3pp —
39 University Hospitals Sussex NHS Foundation Trust 214 12 2 7 75% +3pp —
40 University Hospital Southampton NHS Foundation Trust 83 8 1 5 75% +3pp —
All-organisation benchmark (investigated decisions only) 72% —