Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005304 | HM Courts and Tribunals Service Miss U complains that HMCTS twice incorrectly rejected her mother's case, and provided incorrect information about how it should be … |
UK Government | Closed | 27 Apr 2026 |
| P-005303 | HM Courts and Tribunals Service Ms E complains that the court refused her request to postpone a hearing or hold it remotely, providing inconsistent reasons … |
UK Government | Closed | 27 Apr 2026 |
| P-005307 | HM Courts and Tribunals Service Mr E says HMCTS failed to acknowledge or respond to applications he sent in January, March, and April 2025. |
UK Government | Closed | 27 Apr 2026 |
| P-005265 | HM Courts and Tribunals Service Mr I says he sent HMCTS a Help with Fees application (EX160) along with an application fee on 27 October … |
UK Government | Closed | 21 Apr 2026 |
| P-005218 | HM Courts and Tribunals Service Mrs N complains HMCTS failed to record a vital part of a hearing in December 2021 and significantly delayed transcript … |
UK Government | Closed | 13 Apr 2026 |
| P-005187 | HM Courts and Tribunals Service Mr I is unhappy about HM Courts and Tribunals Service failure to provide him with a copy of a court … |
UK Government | Closed | 1 Apr 2026 |
| P-005170 | HM Courts and Tribunals Service Ms D is complaining on behalf of her mother, Ms K, that HMCTS did not process Ms K's appeal against … |
UK Government | Closed | 31 Mar 2026 |
| P-005155 | HM Courts and Tribunals Service Mr A complains that HM Courts and Tribunals Service (HMCTS) failed to submit two claims. He also complains that HMCTS … |
UK Government | Closed | 30 Mar 2026 |
| P-005150 | HM Courts and Tribunals Service Mr U complains about HMCTS and its communication and handling of his concerns following him submitting a money claim online. |
UK Government | Closed | 30 Mar 2026 |
| P-005153 | HM Courts and Tribunals Service Mr R complains that H M Courts and Tribunals Service (HMCTS) gave him an impossible deadline for submitting documents for … |
UK Government | Closed | 30 Mar 2026 |
| P-005107 | HM Courts and Tribunals Service Mr X complains that HMCTS did not respond to an email he sent until eight months later, in which he … |
UK Government | Closed | 25 Mar 2026 |
| P-005072 | HM Courts and Tribunals Service Mr B complains HMCTS delayed in sending out two court orders relating to an application for an Interim Possession Order … |
UK Government | Closed | 23 Mar 2026 |
| P-005060 | HM Courts and Tribunals Service Mr F complains HMCTS incorrectly entered a judgement against him, failed to provide all evidence to the Judges, failed to … |
UK Government | Closed | 19 Mar 2026 |
| P-004910 | HM Courts and Tribunals Service Mr A brings his complaint about HM Courts and Tribunals Service (HMCTS), Mr A says that delays in his court … |
UK Government | Closed | 25 Feb 2026 |
| P-004882 | HM Courts and Tribunals Service Mr A complains about HMCTS' delay processing his probate application, its delayed communication, and that it did not respond to … |
UK Government | Closed | 23 Feb 2026 |
| P-004806 | HM Courts and Tribunals Service Mr X raises concerns regarding multiple delays and errors by HMCTS, during ongoing legal proceedings. |
UK Government | Closed | 10 Feb 2026 |
| P-004787 | HM Courts and Tribunals Service Mrs L complains HMCTS has not offered her a suitable remedy after it lost documents she sent in July 2024. |
UK Government | Closed | 9 Feb 2026 |
| P-004777 | HM Courts and Tribunals Service Mr Y complains staff at HM Courts and Tribunals service wrongly noted how long his hearing was meant to last. … |
UK Government | Closed | 4 Feb 2026 |
| P-004750 | HM Courts and Tribunals Service Mr R complains about HM Courts and Tribunals Service (HMCTS), raising concerns about the disclosure of evidence and the way … |
UK Government | Closed | 30 Jan 2026 |
| P-004661 | HM Courts and Tribunals Service Mr M complains HMCTS failed to provide him with court directions for 11 months and ignored his concerns about this … |
UK Government | Closed | 22 Jan 2026 |
| P-004633 | HM Courts and Tribunals Service Ms O complains that HMCTS has given her conflicting information about costs she is required to pay, and failed to … |
UK Government | Closed | 19 Jan 2026 |
| P-004620 | HM Courts and Tribunals Service Mr U complains HM Courts & Tribunals Service (HMCTS) wrongly disclosed his email address to a small claims court claimant … |
UK Government | Closed | 15 Jan 2026 |
| P-004602 | HM Courts and Tribunals Service | UK Government | Closed | 12 Jan 2026 |
| P-004489 | HM Courts and Tribunals Service Mr X complains that he was not informed that the claim he submitted had been struck out, until he contacted … |
UK Government | Closed | 17 Dec 2025 |
| P-004465 | HM Courts and Tribunals Service Mrs X complains that the automated email she received from HMCTS after submitting her divorce application was misleading. Mrs X … |
UK Government | Closed | 15 Dec 2025 |
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