Source · Ombudsman casework
PHSO Casework Decisions
4,026 published decisions
3,412 Health (NHS)
614 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,026 decisions represent approximately 1.3% of the 319,000 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005445 | HM Courts and Tribunals Service Mr N complained the Court provided contradictory information, eventually confirming the non-existence of an audio recording after three years, and … |
UK Government | Closed | 25 May 2026 |
| P-005441 | HM Courts and Tribunals Service Mr A complained HMCTS lost documents, issued incorrect court orders, and failed to respond to communications, providing incorrect information. These … |
UK Government | Closed | 25 May 2026 |
| P-005443 | HM Courts and Tribunals Service Mr A complained that HM Courts and Tribunals Service failed to update the court portal and incorrectly confirmed a consent … |
UK Government | Closed | 25 May 2026 |
| P-005431 | HM Courts and Tribunals Service Mr B complained that HMCTS disclosed his personal data to a third party via email and that the £200 financial … |
UK Government | Closed | 20 May 2026 |
| P-005404 | HM Courts and Tribunals Service Mr R complained about HMCTS delays in bailiffs executing a warrant of possession, causing him to be homeless, distressed, and … |
UK Government | Closed | 17 May 2026 |
| P-005393 | HM Courts and Tribunals Service HMCTS took seven months to grant probate due to delays in contacting a will witness and provided poor communication, causing … |
UK Government | Closed | 14 May 2026 |
| P-005354 | HM Courts and Tribunals Service Mr D complained he missed a virtual court hearing due to technical difficulties and couldn't get court assistance, leading to … |
UK Government | Closed | 7 May 2026 |
| P-005323 | HM Courts and Tribunals Service Mr X complained about an incorrect 25-day driving disqualification and the long delay by HMCTS in rectifying the error, which … |
UK Government | Closed | 29 Apr 2026 |
| P-005307 | HM Courts and Tribunals Service Mr E complained that HM Courts and Tribunals Service failed to acknowledge or respond to his applications sent in January, … |
UK Government | Closed | 27 Apr 2026 |
| P-005303 | HM Courts and Tribunals Service The court refused Ms E's request to postpone or hold a hearing remotely with inconsistent reasons, allegedly breaching the Equality … |
UK Government | Closed | 27 Apr 2026 |
| P-005304 | HM Courts and Tribunals Service HMCTS allegedly twice rejected Mrs U's claim incorrectly, gave wrong instructions, discriminated against her, failed to acknowledge errors, and sent … |
UK Government | Closed | 27 Apr 2026 |
| P-005265 | HM Courts and Tribunals Service Mr I complained HMCTS lost his Help with Fees application and fee, failed to respond to his complaint promptly, and … |
UK Government | Closed | 21 Apr 2026 |
| P-005218 | HM Courts and Tribunals Service Mrs N complained HMCTS failed to record a hearing, improperly withheld and delayed transcripts, and handled her complaint dishonestly, causing … |
UK Government | Closed | 13 Apr 2026 |
| P-005187 | HM Courts and Tribunals Service Mr I complained HMCTS failed to email a court order as agreed, resulting in delays, uncertainty, and unnecessary stress. |
UK Government | Closed | 1 Apr 2026 |
| P-005170 | HM Courts and Tribunals Service Ms D complained HMCTS failed to process her mother's 2017 appeal against the removal of Ms D as financial attorney, … |
UK Government | Closed | 31 Mar 2026 |
| P-005153 | HM Courts and Tribunals Service Mr R complained HMCTS gave impossible deadlines, failed to provide fair processes or reasonable adjustments for his dyslexia, and dismissed … |
UK Government | Closed | 30 Mar 2026 |
| P-005150 | HM Courts and Tribunals Service Mr U complained HMCTS provided an inadequate financial remedy, failed to refer perjury concerns to a judge, returned his high … |
UK Government | Closed | 30 Mar 2026 |
| P-005155 | HM Courts and Tribunals Service Mr A complained HMCTS failed to issue his claim forms, provided incorrect information about fee remission, and mishandled his subsequent … |
UK Government | Closed | 30 Mar 2026 |
| P-005107 | HM Courts and Tribunals Service Mr X complained HMCTS did not respond to his email requesting his case be struck out, prolonging the proceedings and … |
UK Government | Closed | 25 Mar 2026 |
| P-005072 | HM Courts and Tribunals Service Mr B complained about delays in receiving court orders and lack of communication from HMCTS, leading to extra expenses. |
UK Government | Closed | 23 Mar 2026 |
| P-005060 | HM Courts and Tribunals Service Mr F complained about HMCTS's handling of his case, including incorrect filing of a judgement, incomplete evidence provided to judges, … |
UK Government | Closed | 19 Mar 2026 |
| P-004910 | HM Courts and Tribunals Service Mr A complained HMCTS' Cloud Video Platform failure prevented his hearing, causing financial loss and distress due to additional barrister … |
UK Government | Closed | 25 Feb 2026 |
| P-004882 | HM Courts and Tribunals Service Mr A complained about HMCTS delays in handling his probate application, exceeding the target time, and poor communication regarding required … |
UK Government | Closed | 23 Feb 2026 |
| P-004806 | HM Courts and Tribunals Service Mr X complained about multiple delays and errors by HMCTS during legal proceedings, including lost documents and delayed responses. |
UK Government | Closed | 10 Feb 2026 |
| P-004787 | HM Courts and Tribunals Service Mrs L complained HMCTS did not offer a suitable remedy after losing her defence statement, which led to a CCJ … |
UK Government | Closed | 9 Feb 2026 |
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