Published casework decisions from the Parliamentary and Health Service Ombudsman, which selects a subset of completed investigations for publication. Each record links to the Ombudsman's own decision.
The Parliamentary and Health Service Ombudsman (PHSO) has been called the Public Service Ombudsman since 1 October 2026 (its notice of the change). Its role and powers are unchanged. Documents published before then use the old name, and so do our records of them.
AI-generated summary: Miss P alleged the Trust failed to follow guidelines and respect her parental rights by continuing to take blood from her son. She also claimed safeguarding concerns were wrongly made and mishandled, and his physical health was neglected.
AI-generated summary: Mrs E complained that the Trust performed the wrong colostomy surgery in 2017, causing her seven years of severe pain, stoma malfunctions, bowel leakage, and significant mental health impact.
AI-generated summary: Mrs N complained about poor communication regarding her mother's medication and transfer to a care home, and insufficient physiotherapy, which caused her mother distress and loss of independence.
AI-generated summary: Mr S complained that the Independent Case Examiner (ICE) failed to robustly investigate his concerns about Child Maintenance Service delays regarding his pension contributions and did not consider all his points or evidence.
AI-generated summary: Miss R complained about a GP practice for unclear medication advice, delays in gynaecology referrals, lack of empathy, and unsuitable weight-management support, leading to prolonged pain and anxiety.
AI-generated summary: Miss C complained that a wheelchair service (AJM) failed to repair and provide a suitable wheelchair for her son, causing significant delays, distress, and impacting his mobility and school activities.
AI-generated summary: Mrs W complained that the Trust failed to appropriately step up her treatment for treatment-resistant OCD, leading to increased distress and suicidal ideation.
AI-generated summary: Miss K complained that Companies House (CH) mishandled her late submission correspondence, treating it as an appeal instead of a complaint, thereby denying her a fair opportunity to challenge a fine.
AI-generated summary: Mrs E complained about the hospital's treatment of her husband's heart failure, blood sugar monitoring, and discharge decision, believing these issues contributed to his death.
AI-generated summary: Miss T complained that two ENT surgeries for her deviated septum were poorly performed and delayed, causing prolonged breathing difficulties, unsatisfactory appearance, and emotional distress.
AI-generated summary: Mrs I complained that the ICB withdrew her daughter's health funding without clear rationale, considering her needs unchanged, and disputed the assessment of speech and language therapy input.
AI-generated summary: Mr L complained that the Trust incorrectly declined two mental health referrals and failed to inform him of these decisions or respond promptly to his complaint, deteriorating his mental health.
AI-generated summary: The complainant alleged the CMS delayed his maintenance calculation and failed to offset direct payments to his child against arrears, causing financial loss.
AI-generated summary: Mr P complained his wife did not receive adequate physiotherapy after hip surgery and was discharged too early. He alleged she was incorrectly placed in a costly pathway three nursing home, damaging her quality of life.
AI-generated summary: Miss O complained she was discharged to unsafe accommodation without being involved in decisions. She also alleged issues with the discharge lounge, incorrect paperwork, and medication delays, causing distress and falls.
AI-generated summary: The complainant alleged the Guardian failed to address safeguarding concerns, showed bias, and inadequately reflected her child's needs. She also claimed Cafcass failed to respond to these concerns.
AI-generated summary: Mr O complained Veterans UK (VUK) would not allow him to complain about disparities in his hearing test data from 2000. He stated this caused him significant distress and mental health toll.
AI-generated summary: Ms A complained AJM ignored her concerns about a persistent, unsafe fault on her wheelchair since April 2022. She alleged long delays in repairs or replacement, causing distress, frustration, and loss of independence.
AI-generated summary: Ms F complained the Trust misdiagnosed her son G's broken arm by not scanning the correct part. She also alleged poor communication and inadequate pain management, causing G ongoing physical and mental distress.
AI-generated summary: Mr Q complained the Trust failed to perform a consented procedure, performed another without consent, delayed specialist involvement for his son M, and discharged him with unsafe blood levels. He also cited poor communication and record inaccuracies.
AI-generated summary: The complainant alleged the Home Office failed to engage or respond to requests when declining her Windrush Compensation Scheme application as a close family member.
AI-generated summary: Miss L complained the Trust used instruments during childbirth without providing an alternative. She believes this caused a third-degree tear, leading to incontinence, pain during sex, and affecting her mental health.
AI-generated summary: Dr G complained the DVLA illogically refused to exchange his Polish driving licence and gave incorrect, confusing information. He also alleged the DVLA failed to return his application form.
AI-generated summary: Miss R complained the Trust misled her about starting long-term psychodynamic therapy, then abruptly ended it without clear explanation or transition. This caused her distress, emotional destabilization, and fear of relapse.
AI-generated summary: Ms A complained the Home Office's Windrush Compensation Scheme did not properly consider evidence for her Close Family Member and Deceased Estates claims. She alleged incorrect dates and ignored evidence.