We recommended that the Hospice should review staff training on clear communication with patients and their carers, following our investigation into a complaint by the parents of a child in its care.
Source · NIPSO (NI Public Services Ombudsman)
Northern Ireland Children's Hospice
NIPSO (NI Public Services Ombudsman)
Other
Reference NIPSO-17949
Sector Health & Social Care
Decided 16 October 2020
Original decision on the NIPSO (NI Public Services Ombudsman) website ↗