This investigation found that the system for communicating with patients on healthcare waiting lists is in ‘disarray’, and concluded that significant and repeated failures across the system amounted to ‘systemic maladministration’. It urged the Department of Health to work with Health Trusts, GPs and others to address the failings.
Source · NIPSO (NI Public Services Ombudsman)
Department of HealthHealth and Social Care Trusts
NIPSO (NI Public Services Ombudsman)
Other
Reference NIPSO-communications-patients-healthcare-waiting-lists
Sector Health & Social Care
Decided 14 June 2023
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