Source · Ombudsman decisions
NIPSO Individual Decisions
457 total decisions
192 investigated
139 upheld
72% upheld of investigated
Years: Jul 2000–Mar 2026
457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
Outcome breakdown
| Outcome | Decisions | Share |
|---|---|---|
| Upheld | 139 | 30% |
| Not upheld | 53 | 12% |
| Closed / other | 265 | 58% |
Most-complained-about organisations
| # | Organisation | Decisions |
|---|---|---|
| 1 | Belfast Health and Social Care Trust | 96 |
| 2 | Northern Health and Social Care Trust | 48 |
| 3 | Western Health and Social Care Trust | 44 |
| 4 | South Eastern Health and Social Care Trust | 41 |
| 5 | GP | 30 |
| 6 | Southern Health and Social Care Trust | 30 |
| 7 | Northern Ireland Housing Executive | 16 |
| 8 | School | 10 |
| 9 | Department for Communities | 8 |
| 10 | Belfast City Council | 6 |