457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
The patient complained that he should have had a scan and been assessed for surgery on his groin, about the attitude of the consultant who saw him, and that he was discharged from the hospital without any pain relief.
An investigation into a man's complaint that the Mater Hospital failed to diagnose his mother's cancer despite two CT scans.
An investigation by the Public Services Ombudsman has found that the Northern Health and Social Care Trust did not properly monitor a patient’s food and drink intake during her stay in the Antrim Area Hospital.
The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.
A woman who complained about the time it took for a hospital consultant psychiatrist to treat her mother has had her complaint upheld by the Public Services Ombudsman.
The Ombudsman has commended the Belfast Health and Social Care Trust for the thorough way it investigated a complaint about the care and treatment received by a patient at a nursing home.
A report by the Ombudsman has criticised elements of the care provided to a patient by Spire Independent Healthcare, based in Blackpool (Lancashire). The patient was referred to Spire under a waiting list initiative operated by the Belfast Health and Social Care Trust.
A report has criticised elements of the care and treatment provided to an elderly patient in Domnall Care Home (Belfast).
An Ombudsman’s report has criticised the Northern Ireland Environment Agency for not keeping proper records about its decision firstly to commission, and then ultimately not proceed with, an independent engineer’s report relating to effluent treatment structures at a location on the River Faughan at Drumahoe.
An investigation has found that the overall care and treatment provided by a private hospital to a patient who had a suspected ovarian cyst was appropriate and reasonable. The patient was treated there as a result of a waiting list initiative by the South Eastern …
A Health Trust has apologised after a patient complained about the antenatal care and treatment she received while at the maternity unit of the Ulster Hospital, Dundondald.
The Ombudsman has upheld elements of a complaint made about the care given by the Ulster Hospital, Dundonald, to a patient with type 2 diabetes.
The Ombudsman has found that, prior to her death, a patient was given appropriate care and treatment at the South West Acute Hospital, Enniskillen. However, an investigation also concluded that the Trust should have made her family aware of a Do Not Resuscitate order placed …
The Ombudsman has criticised aspects of the way Mid & East Antrim Borough Council handled a planning application for an update of existing sports facilities at St Patrick’s College, Ballymena.
The Public Services Ombudsman has upheld a complaint from a woman who waited 20 months to have a carer's assessment carried out by the Western Health and Social Care Trust.
A Health Trust has apologised for the care and treatment given to a patient in the Emergency Department of the Royal Victoria Hospital, Belfast.
A patient who died three days after visiting his doctor for a routine medical review received treatment that was 'appropriate and in accordance with relevant guidance' according to an investigation by the Ombudsman.
The Ombudsman has upheld a complaint about the way planning officials within Causeway Coast and Glens Borough Council dealt with changes to a planning application for a new dwelling.
The Ombudsman has recommended that the Department for Communities should review its operation of the appointee procedure following an investigation into a complaint.
A patient who attended Craigavon Area Hospital due to pain in his shoulder and loss of power in his right arm received an appropriate level of care, according to an investigation carried out by the Ombudsman.
The Ombudsman has found that an application to build a residential nursing home in County Down was, in part, incorrectly assessed by planners.
An investigation by the Ombudsman has found that a decision by a Health Trust not to prioritise a patient's hip surgery was reasonable and appropriate, but has criticised the Trust for not letting the man's GP know about its decision.
An investigation has found that the Northern Health and Social Care Trust failed to provide adequate care and treatment to a patient who died of multiple organ failure in the Causeway Hospital, Coleraine on 26 September 2015.
We investigated a complaint about the Trust's record keeping following the birth of the complainant's son.
The Belfast Health and Social Care Trust has apologized to a patient who was forced to arrange her own care package after being discharged from the Royal Victoria Hospital, Belfast.