Source · Ombudsman decisions
NIPSO Individual Decisions
457 total decisions
192 investigated
139 upheld
72% upheld of investigated
Years: Jul 2000–Mar 2026
457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
Decisions
School
School
Primary School
School
School
Department for Education
This report contains details of investigations into restrictive practices in schools, identifies recurring themes, and includes a number of recommendations to the Department of Education.
South Eastern Health and Social Care Trust
Our investigation found that the South Eastern Trust failed to properly assess the risks faced by a patient, and could have done more to help him before his death.
Ards and North Down Borough Council
We found that failings by Ards and North Down Borough Council resulted in delays to a golf club’s planning application.
Belfast Health and Social Care Trust
We concluded that the investigation by the Belfast Health and Social Care Trust followed all relevant guidelines, but asked it to remind staff of the importance of routinely consulting the GPs of vulnerable adults when carrying out future investigations.
Belfast Health and Social Care Trust
Primary School
College
South Eastern Regional College
Land and Property Service
Northern Ireland Housing Executive
Northern Ireland Housing Executive
Housing Association
Social Security Agency
GP
DAERA
Unknown
South Eastern Health and Social Care Trust
Our report found that an endometriosis patient did not receive hormonal treatment to help her condition during her four year wait for surgery. We also found that the health trust only invited her for hospital appointments when prompted to do so by the patient and …
Education Authority
A complainant raised concerns about the Education Authority’s failure to investigate a potential child protection concern regarding her son.
Mid and East Antrim Borough Council
We reminded Mid and East Antrim Borough Council of its record keeping responsibilities following our investigation of a complaint brought by an MLA. We also asked it to consider developing a formal policy around the role of public representatives in the planning process.