NHS Staff Survey

How to read these results

NHS England places every organisation in a benchmark group of similar organisations: for example acute trusts, mental health and learning disability trusts, ambulance trusts and integrated care boards. The publisher's notes to its results workbook say that results should be compared only within a benchmark group. Groups should not be compared with each other or combined, because their staff and settings differ.

So this page lists organisations and does not rank or average them. Each organisation's scorecard sets its results against its own group's median, best and worst result for each year, as the publisher's benchmark reports do. Those figures are computed from the publisher's workbook.

Some social enterprises and one community surgical provider are benchmarked against a main group without being counted in that group's figures. Their scorecards say so.

What we hold 26 measures

From the publisher's benchmark workbook, for each organisation and year: the response rate, the People Promise and theme scores, and a set of questions on speaking up, incidents and harassment. The wording below is the publisher's. The official tools hold many more questions and breakdowns by staff group.

People Promise elements and themes

• We are compassionate and inclusive (score out of 10)
• We are recognised and rewarded (score out of 10)
• We each have a voice that counts (score out of 10)
• We are safe and healthy (score out of 10)
• We are always learning (score out of 10)
• We work flexibly (score out of 10)
• We are a team (score out of 10)
• Staff engagement (score out of 10)
• Morale (score out of 10)

Questions

• I would recommend my organisation as a place to work. (% of staff selecting Agree or Strongly Agree)
• I would feel secure raising concerns about unsafe clinical practice. (% of staff selecting Agree or Strongly Agree)
• I am confident that my organisation would address my concern. (% of staff selecting Agree or Strongly Agree)
• I feel safe to speak up about anything that concerns me in this organisation. (% of staff selecting Agree or Strongly Agree)
• If I spoke up about something that concerned me I am confident my organisation would address my concern. (% of staff selecting Agree or Strongly Agree)
• Care of patients / service users is my organisation's top priority. (% of staff selecting Agree or Strongly Agree)
• My organisation acts on concerns raised by patients / service users. (% of staff selecting Agree or Strongly Agree)
• My organisation treats staff who are involved in an error, near miss or incident fairly. (% of staff selecting Agree or Strongly Agree; asked from 2022)
• My organisation encourages us to report errors, near misses or incidents. (% of staff selecting Agree or Strongly Agree; asked from 2022)
• When errors, near misses or incidents are reported, my organisation takes action to ensure that they do not happen again. (% of staff selecting Agree or Strongly Agree; asked from 2022)
• We are given feedback about changes made in response to reported errors, near misses and incidents. (% of staff selecting Agree or Strongly Agree; asked from 2022)
• In the last month have you seen any errors, near misses, or incidents that could have hurt staff and/or patients/service users? (% of staff selecting Yes; asked from 2022)
• In the last 12 months how many times have you personally experienced harassment, bullying or abuse at work from patients / service users, their relatives or other members of the public? (% of staff saying they experienced at least one incident of harassment, bullying or abuse)
• In the last 12 months how many times have you personally experienced harassment, bullying or abuse at work from managers? (% of staff saying they experienced at least one incident of harassment, bullying or abuse)
• In the last 12 months how many times have you personally experienced harassment, bullying or abuse at work from other colleagues? (% of staff saying they experienced at least one incident of harassment, bullying or abuse)
• Raising concerns (sub-score) (Score out of 10)
• Autonomy and control (sub-score) (Score out of 10)

Source

NHS Staff Survey, NHS England. Survey Coordination Centre, Picker Institute Europe. Figures are from the publisher's benchmark workbook for 2021 to 2025, updated in March 2026. Organisations the current workbook no longer lists keep the 2024 figures from the previous edition: an engagement score and a response rate, with no question-level figures.

Local results and the benchmark workbook ↗ National results ↗