Independent investigation: Stefan Melnyk, Acton (2020)

WLT should examine the question as to whether a service user similar in presentation to AB might still fall into a gap between services. That is, the non-urgent pathway of care between the GP, MINT, IAPT and any other relevant … Read more WLT should examine the question as to whether a service user similar in presentation to AB might still fall into a gap between services. That is, the non-urgent pathway of care between the GP, MINT, IAPT and any other relevant service identified by WLT should be robustly tested, and any residual gaps identified. Show less

WLT already have a CQC action plan in place that covers patient safety concerns in relation to non-urgent waiting times and access to MINT services. We are content for WLT to avoid duplication, and to reference progress against the relevant … Read more WLT already have a CQC action plan in place that covers patient safety concerns in relation to non-urgent waiting times and access to MINT services. We are content for WLT to avoid duplication, and to reference progress against the relevant items of the CQC action plan in their action plan in response to this serious incident investigation. Show less

ESS should work in partnership with WLT to ensure that information sharing and communication between the two agencies is robust, particularly in terms of ESS staff being confident in when and how to communicate concerns.