Independent investigation: Julie Owens, Liverpool (2018)

The Trust must ensure that mechanisms are in place and used by staff to use preferred methods of communicating with patients, particularly when the preference is linked to a known disability.

The Trust must ensure that risk assessments include all known risks and that they are completed in accordance with Trust policy.

The Trust must develop and implement a structured process to monitor the implementation of action plans and ensure that robust evidence is available to demonstrate effective progress. The Trust must also take urgent action to address Recommendation 4 from the … Read more The Trust must develop and implement a structured process to monitor the implementation of action plans and ensure that robust evidence is available to demonstrate effective progress. The Trust must also take urgent action to address Recommendation 4 from the internal investigation report. Show less