13
Addressed to: Trust
No Response Published
Link to recommendation 13
Recommendation · source text
Trust to inform HIW how action will be taken to ensure that staff are provided with mental health training, specifically to assist clinical contact centre staff in the handling of callers with mental health issues
15
Addressed to: Trust
No Response Published
Link to recommendation 15
Recommendation · source text
Trust to provide an update on action taken to improve Datix system that would provide a facility to close and save input prior to completion
25
Addressed to: Trust
No Response Published
Link to recommendation 25
Recommendation · source text
Trust to inform HIW how action will be taken to ensure that staff who report an incident receive feedback outlining the outcome of their submission