Source · National Audit Office
Update on government shared services
Published: 6 Mar 2026
Recommendations: 2
Type: Value for Money
Department: Cabinet Office
Government efforts to pool ‘back office’ functions into a central, shared services structure are still facing uncertainty and delay.
Recommendations
Government response pending.
The NAO has not yet recorded a response to these recommendations. This report was published 6 March 2026.
| Rec | Recommendation | Addressee | Acceptance | Implementation |
|---|---|---|---|---|
| 1 |
As a matter of urgency Cabinet Office should clarify governance responsibilities for government shared services within
Cabinet Office, at director general level and above, to enable the delivery of the strategy, including clarifying responsibilities for: getting buy-in from government departments and a commitment to onboard onto shared services by 2030
Ref Page 11, Paragraph 24, Point a, first bullet point
|
Cabinet Office | Pending | — |
| 2 |
As a matter of urgency Cabinet Office should clarify governance responsibilities for government shared services within Cabinet Office, at director general level and above, to enable the delivery of the strategy, including clarifying responsibilities for identifying all interdependencies with shared services and ensuring that the original assumptions are still relevant and that compatibility with shared services is being actively managed.
Ref Page 11, Paragraph 24, point a, second bullet point
|
Cabinet Office | Pending | — |