Addressee: Department for Work and Pensions · Source location: Page 10, Paragraph 17, point a
[DWP should take the following actions:] Assess the impact of the shortfall in work coaches on jobcentres? ability to provide the intended level of support, and use the findings from this
assessment to inform:
? the design of its future operating model for employment support; and
? how it will manage the risk of not being able to meet future demand for its reformed services.
Response position:
Accepted
Delivery:
In progress
· By end of current Parliament
· Confirmed by NAO
Addressee: Department for Work and Pensions · Source location: Page 10, Paragraph 17, point b
[DWP should take the following actions:] Strengthen accountability for, and performance management of, jobcentres, with the aim of maximising their contribution to the government?s overall ambition of an 80% employment rate, by:
? setting out the management information it will use to monitor jobcentres? performance;
? using the results of its monitoring to identify and share good practice from jobcentres that are performing strongly in order to drive up overall
performance; and
? improving how it measures and reports outcomes, with metrics covering factors such as the sustainability and quality of employment.
Response position:
Accepted
Delivery:
In progress
· Not completed
· Confirmed by NAO
Addressee: Department for Work and Pensions · Source location: Page 11, Paragraph 17, point c
[DWP should take the following actions:] Through a comprehensive evaluation programme, build on its evidence base about the effectiveness of its support model, and set out:
? how its evaluation findings support changes to its services; and
? its plan to incorporate evaluation throughout the process of making changes to the system of employment support, including through phases of development and testing and through post-implementation review.
Response position:
Accepted
Delivery:
In progress
· Q4 2029-30
· Confirmed by NAO