National Audit Office
Public service markets: Putting things right when they go wrong
Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.
Published 17 Jun 2015
Value for Money
Department for Culture, Media & Sport
Topics: Business and industry, Local service delivery, Local services and housing, Regulation
Recommendations
No recommendations are indexed here. The report itself may contain some: see the report on nao.org.uk, linked above.