Addressee: Home Office · Source location: Page 11, paragraph 21, point a
completes the work it has started to revisit the programme?s objectives and assumptions, and to re-articulate the programme?s rationale to demonstrate whether ESN remains the right thing to do given the increasing use of mobile data by users and technology developments;
Response position:
Accepted
Delivery:
Implemented
· 30/09/2024
· Confirmed by NAO
Addressee: Home Office · Source location: Page 11, paragraph 21, point b
before the end of 2023, establishes a process for continually assessing the risks and investment required to maintain Airwave to better understand how long this network could be used for, and therefore the time it has available to complete ESN
Response position:
Accepted
Delivery:
Implemented
· 31/12/2024
· Confirmed by NAO
Addressee: Home Office · Source location: Page 11, paragraph 21, point f
improves the programme?s management information, so that it is consistent and timely, and includes metrics as well as leading indicators to help consider progress and identify where action is required
Response position:
Accepted
Delivery:
Implemented
· 31/03/2024
· Confirmed by NAO
Addressee: Home Office · Source location: Page 11, paragraph 21, point c
continues developing a revised programme plan. This should include realistic time frames that are not driven by an arbitrary date for shutting down Airwave, but which allows sufficient time to complete and test that ESN?s technical architecture works. This should include time and cost estimates that allow for optimism bias and are presented in ranges to reflect uncertainty where appropriate
Response position:
Accepted
Delivery:
In progress
· 31/01/2027
· Confirmed by NAO
Addressee: Home Office · Source location: Page 11, paragraph 21, point d
uses its experiences from the user services contract to better manage the risks that it needs to avoid, or mitigate, with the new supplier to increase the likelihood of the technology being introduced on time and in line with users? needs;
Response position:
Accepted
Delivery:
Implemented
· 31/10/2025
· Confirmed by NAO
Addressee: Home Office · Source location: Page 11, paragraph 21, point e
ensures that the new network infrastructure contract has sufficient mechanisms and incentives to establish effective relationships and ensure value for money within this contract period, while supporting a wider strategy for how the Home Office will avoid being locked into one supplier in the future
Response position:
Accepted
Delivery:
Implemented
· 31/10/2025
· Confirmed by NAO