Addressee: Department for Transport · Source location: Page 10, 21, 1st bullet
review current governance arrangements between the two organisations and agree appropriate levels of support with arrangements that enable DVSA to develop and implement effective responses to challenges such as abuse of the booking system
Response position:
Accepted
Delivery:
Implemented
· Q1 2026-27
· Confirmed by NAO
Addressee: Department for Transport; Driver and Vehicle Standards Agency · Source location: Page 10, 21, 2nd bullet
increase the supply of test slots by exploring what would need to be in place to enable DVSA to successfully deliver its recruitment and retention strategies so that it is better able to scale up its workforce and respond quickly to any increasing backlogs
Response position:
Accepted
Delivery:
In progress
· Q2 2026-27
· Confirmed by NAO
Addressee: Department for Transport; Driver and Vehicle Standards Agency · Source location: Page 10, 21, 3rd bullet
examine causes of increased demand including assessing whether appropriate measures are in place to ensure that bookings for car practical driving tests are coming from those who are ready to take a test; and ensure that they are continuously improving demand and forecast modelling
Response position:
Accepted
Delivery:
In progress
· Q2 2026-27
· Confirmed by NAO
Addressee: Department for Transport; Driver and Vehicle Standards Agency · Source location: Page 10, 21, 4th bullet
explore and evaluate whether there are alternative metrics to measure waiting times for car practical driving tests that will more accurately reflect the actual waiting times of learner drivers
Response position:
Accepted
Delivery:
Implemented
· Q1 2026-27
· Confirmed by NAO