Addressee: HM Revenue and Customs · Source location: Page 12, paragraph 23, point a
HMRC should clearly identify what staffing an intervention requires, and ensure it identifies and mitigates risks that reflect actual staffing. If it cannot implement an intervention as planned due to a lack of suitable resources, HMRC should reassess the risks, costs and benefits to inform any decision about whether and how it proceeds.
Response position:
No response position recorded
Delivery:
No implementation status recorded
Addressee: HM Revenue and Customs · Source location: Page 12, paragraph 23, point b
Building on changes it is making to governance arrangements, HMRC should ensure that it articulates the level of risk it is willing to accept in compliance interventions so that this is well understood by staff and can be consistently applied in practice. Its arrangements should ensure there is consideration of using innovation to tackle fraud and error, while also minimising impacts and potential hardship for eligible claimants.
Response position:
No response position recorded
Delivery:
No implementation status recorded
Addressee: HM Revenue and Customs · Source location: Page 12, paragraph 23, point c
HMRC should ensure its performance metrics, targets and data for compliance interventions allow it to monitor customer experience alongside compliance effectiveness.
Response position:
No response position recorded
Delivery:
No implementation status recorded
Addressee: HM Revenue and Customs · Source location: Page 12, paragraph 23, point d
HMRC should factor into its compliance intervention design how eligible claimants can prove their eligibility to ensure as efficient and timely a process as possible, which minimises effort for both claimants and HMRC.
Response position:
No response position recorded
Delivery:
No implementation status recorded
Addressee: HM Revenue and Customs · Source location: Page 12, paragraph 23, point e
Working with the Public Sector Fraud Authority, HMRC should disseminate lessons learned, and seek to share these internally and with the wider fraud and error community in government.
Response position:
No response position recorded
Delivery:
No implementation status recorded
Addressee: HM Revenue and Customs · Source location: Page 12, paragraph 23, point f
HMRC should analyse how fraud and error risks vary for different groups of claimants in the intervention to improve risking and targeting of future Child Benefit compliance interventions.
Response position:
No response position recorded
Delivery:
No implementation status recorded