National Audit Office
Investigation into HMRC’s contract with Concentrix
HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding …
Published 17 Jan 2017
Value for Money
HM Revenue and Customs
Topics: Commercial and financial management, Commercial and regulation, Money and tax, Procurement and contract management, Tax and revenue
Summary
The NAO's wordsHM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.
Recommendations
No recommendations are indexed here. The report itself may contain some: see the report on nao.org.uk, linked above.