Home / Sources / National Audit Office / Investigation into HMRC’s contract with Concentrix
Index live
Source · National Audit Office

Investigation into HMRC’s contract with Concentrix

Published: 17 Jan 2017 Type: Value for Money Department: HM Revenue and Customs

HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding …

Dept: HM Revenue and Customs Topics: Commercial and financial managementCommercial and regulationMoney and taxProcurement and contract managementTax and revenue nao.org.uk →

Summary

HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.