Source · National Audit Office

HMRC customer service

Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

Published: 15 May 2024 Type: Value for Money Department: HM Revenue and Customs

Dept: HM Revenue and Customs Topics: BenefitsDigital transformationDigital, data and technologyOperations and process managementPeople and operationsPerformance managementProject and service deliveryWork, welfare and pensions nao.org.uk →

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