Source · National Audit Office
Confirmed impacts: NAO report helps HMRC improve customer service (2013)
Published: 16 Jul 2013
Type: Other
Within the programme of improvement already started by HMRC, the NAO helped ensure that, in January 2013, HMRC committed to improving customer service. This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.